This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Account Manager, Wellbeing in the United States.
This role is at the center of client success and long-term partnership growth within a mission-driven wellbeing and health platform. You will manage a portfolio of strategic client accounts, ensuring strong engagement, satisfaction, and sustained renewal outcomes. Acting as both a trusted advisor and performance partner, you will translate client objectives into actionable engagement strategies that improve participation and measurable health outcomes. The position combines relationship management, data-driven storytelling, and commercial ownership, requiring a balance of strategic thinking and operational execution. You will collaborate closely with internal teams across implementation, operations, and product to ensure seamless service delivery. This is a high-impact role where your ability to influence, analyze, and communicate directly shapes client retention and expansion. Occasional travel (up to 25%) may be required based on client needs.
Accountabilities:
- Own and manage a defined portfolio of client accounts, ensuring high satisfaction, retention, and renewal success while identifying opportunities for expansion and growth.
- Act as the primary strategic relationship owner, building trusted partnerships with client stakeholders across the lifecycle.
- Translate client goals into engagement strategies that drive participation, program adoption, and measurable wellbeing outcomes.
- Oversee contractual obligations, proactively identifying risks and ensuring timely resolution of issues affecting client success.
- Deliver analytical insights and performance reviews, turning data into actionable recommendations for clients and internal teams.
- Support implementation and onboarding activities to ensure smooth launches and strong early adoption.
- Collaborate cross-functionally with delivery, operations, and product teams to enhance service quality and client experience.
- Maintain accurate documentation and account records in CRM systems to support forecasting, planning, and continuity.
Requirements:
- Bachelor’s degree or equivalent experience in business, health, customer success, or a related field.
- Experience in health, benefits, wellbeing, SaaS, or related ecosystems strongly preferred.
- Proven track record of managing executive-level client relationships, renewals, and expansion conversations.
- Strong analytical skills with the ability to interpret data and present insights in a clear, compelling way.
- Excellent communication, presentation, and storytelling abilities for senior stakeholder engagement.
- Proficiency with CRM tools (Salesforce or similar) and Microsoft Office Suite.
- Ability to work cross-functionally in a fast-paced, client-facing environment while managing multiple priorities.
- Strong commercial acumen and proactive, solution-oriented mindset.
Benefits:
- Competitive base salary ($80,000–$95,000 depending on experience and location)
- Comprehensive medical and dental coverage starting day one
- Unlimited paid time off to support rest and work-life balance
- Mental health support, retirement planning, and financial wellness programs
- Professional development opportunities with learning budgets and clear career progression
- Mission-driven culture focused on improving health and wellbeing outcomes
- Full benefits package accessible from the first day of employment.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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