Accountabilities:

• Strengthen accountability systems: Support country teams in implementing and improving Complaint and Feedback Mechanisms (CFMs), monitoring accessibility, functionality, usage, complaint handling, follow-up, and corrective actions.
• Support safeguarding and compliance: Assist with implementation and monitoring of safeguarding, PSEAH, child protection, compliance checklists, procedures, and action plans across international programs and partner organizations.
• Coordinate training and capacity building: Help develop, maintain, coordinate, and deliver safeguarding and accountability training, onboarding activities, Communities of Practice, and compliance tracking.
• Support investigations and case management: Assist with misconduct and safeguarding investigations through case tracking, confidential documentation, interview coordination, logistics, action-item monitoring, and secure record maintenance.
• Administer accountability systems: Support FaceUp and related platforms through user access management, system maintenance, shared inbox monitoring, data imports, and basic troubleshooting.
• Manage reporting and data: Produce reports, dashboards, and analyses covering complaints, trends, cases, and compliance, while supporting internal reporting, leadership updates, donor requirements, and audit readiness.
• Coordinate projects and operations: Track timelines, deliverables, priorities, meetings, decisions, and follow-up actions while maintaining organized documentation and knowledge-management systems.
• Develop communications and resources: Create and maintain reports, presentations, training materials, guidance, visual resources, and other materials that translate technical safeguarding concepts into accessible, practical information.
• Support global collaboration: Work with country offices, regional teams, partners, HR, MEAL, advancement, and technical teams to coordinate implementation, communications, research, and follow-up.
• Promote accessibility across contexts: Coordinate translation and contextual adaptation of materials, particularly French-language resources, to support consistent implementation across diverse operational environments.

Requirements:

• Bachelor’s degree in international development, public administration, social sciences, or a related field.
• 3–5 years of relevant experience in project coordination, safeguarding, accountability, compliance, case management, investigations, or a related area.
• International or cross-cultural experience, ideally working with field offices, global teams, partners, or distributed organizations.
• Relevant safeguarding or accountability experience in humanitarian, development, nonprofit, faith-based, or similar environments is strongly preferred.
• Strong project management and organizational skills, with the ability to manage multiple priorities, meet deadlines, work independently, and maintain high-quality deliverables.
• Data and systems proficiency, including Microsoft Office and experience with data, case-management, project-management, and collaboration tools such as Teams, Asana, Power BI, FaceUp, or comparable platforms.
• Strong analytical capabilities, with the ability to synthesize complex information and data into clear, actionable reports and recommendations.
• Excellent written and verbal communication skills, including the ability to develop training and communication materials and explain technical concepts to non-technical audiences.
• Strong interpersonal and collaboration skills, with the ability to build trust, foster consensus, and work effectively across diverse global and remote teams.
• High discretion and confidentiality, particularly when handling sensitive complaints, investigations, safeguarding concerns, and case information.
• Adaptability and technical curiosity, with the ability to quickly learn new systems, software, and digital tools and help others use them effectively.
• Fluency in English is required; professional proficiency in French is strongly preferred.
• Christian faith and mission alignment: Applicants should have a mature personal Christian faith, be committed to the organization's Christian mission, vision, and values, and be able to affirm and/or acknowledge its stated Christian beliefs and identity.

Benefits:

• $28,000–$36,400 annual salary.
• Remote work within an international programs environment.
• Competitive benefits package for eligible full-time, regular employees.
• Employee discount program.
• Comprehensive employee well-being support, including programs focused on leadership, workplace culture, and whole-person health.
• Opportunity to contribute to humanitarian, development, accountability, and safeguarding initiatives supporting vulnerable communities.
• Exposure to diverse international teams, field offices, partners, and cross-cultural operating environments.
• Opportunities to develop expertise in safeguarding, accountability, compliance, project coordination, data, and case-management systems.
• Reasonable accommodations are available for individuals with disabilities to support participation in the workplace and employment process.