This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Accounting Success Specialist based in the United States.
This is a customer-focused role supporting clients who rely on specialized accounting and payroll technology for entertainment productions.
You will serve as a trusted point of contact, helping users resolve software and accounting questions through phone, email, and chat.
The role combines accounting knowledge, technical support, troubleshooting, and relationship management in a fast-paced environment.
You will also contribute to software quality assurance, bug reporting, user communications, and data integrity activities.
Your work will directly influence customer satisfaction and help ensure users have the knowledge and tools to work effectively.
This is an excellent opportunity for an early-career professional who enjoys solving problems, learning technology, and delivering exceptional service.
The position is fully remote within the U.S., with candidates required to be located in the Pacific Time Zone.
Accountabilities
- Serve as a primary support contact for clients, responding to accounting and software questions through phone, email, and chat.
- Troubleshoot user issues, identify appropriate solutions, and ensure clients receive clear and helpful guidance.
- Manage support requests using HubSpot help desk software, accurately documenting tickets, resolutions, and relevant client information.
- Escalate complex issues to appropriate internal teams and maintain clear communication throughout the resolution process.
- Submit software bugs and development requests on behalf of users, providing sufficient detail to help technical teams investigate and resolve issues.
- Participate in quality assurance testing for new software releases, helping identify defects and validate functionality before deployment.
- Assist with planning and coordinating user communications related to software updates, changes, and other relevant initiatives.
- Perform data-integrity general ledger reconciliations on behalf of clients when required.
- Develop a strong understanding of the accounting and software platforms to provide increasingly effective client support.
- Collaborate with internal teams to identify recurring issues, improve support processes, and contribute to a consistently positive customer experience.
- Manage a high volume of requests while maintaining accuracy, professionalism, responsiveness, and attention to detail.
Requirements
- Experience supporting accounting, financial, business operations, or other specialized software applications.
- Familiarity with personal computers, common office technology, and printer or desktop support.
- Strong customer-service orientation and a genuine desire to identify and solve the underlying problem rather than simply complete a task.
- Excellent listening, written, and verbal communication skills, with the ability to explain technical or accounting concepts clearly to users.
- Strong attention to detail, organization, and accuracy when managing support requests and client information.
- Ability to handle high volumes of work, prioritize competing requests, and remain effective under pressure.
- Enthusiastic, collaborative, and proactive approach to learning new software platforms, workflows, and industry processes.
- Basic knowledge of production accounting is a plus.
- Ability to work effectively in a fully remote environment while maintaining strong communication and follow-through.
- Interest in technology, software quality assurance, troubleshooting, and continuous process improvement is highly valued.
- Candidates must be located in the Pacific Time Zone and able to work remotely from within the United States.
Benefits
- Salary range of $50,000β$60,000 per year.
- Competitive compensation with opportunities for regular performance reviews and salary increases.
- Full-time remote work with the tools and support needed to remain connected and productive.
- 401(k) retirement plan with employer matching.
- Employee Assistance Program and mental health support.
- Accident insurance and wellness discounts.
- Additional employee perks through the Holisticly platform.
- Opportunities to contribute to impactful technology initiatives within the entertainment industry.
- Collaborative culture focused on quality, urgency, innovation, service, and teamwork.
- Access to AI tools designed to help employees work more efficiently and effectively.
- Opportunity to develop expertise across accounting, software support, quality assurance, and client success.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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