Accountabilities:

The Accounts Receivable Analyst will support daily revenue operations by managing customer accounts, maintaining accurate records, and ensuring timely resolution of billing and payment-related matters. This role requires strong attention to detail, customer focus, and collaboration across finance and business teams.

• Serve as a primary contact for customer accounts receivable inquiries through email and phone, ensuring timely and professional responses.
• Conduct proactive customer outreach regarding outstanding balances while maintaining positive and productive relationships.
• Research and resolve billing discrepancies, payment questions, and account-related issues to ensure accurate account balances.
• Maintain detailed customer documentation, correspondence, and account records within financial systems.
• Prepare accounts receivable aging reports, collections updates, and cash flow visibility reports for leadership.
• Support customer onboarding requirements, including forms, registrations, and account documentation.
• Collaborate with Customer Success, Sales, Billing, Legal, and other internal teams to address customer account needs efficiently.
• Maintain accurate customer tax documentation and support compliance-related processes.
• Assist with month-end close activities, including reconciliations, reserve analysis, and financial reporting support.
• Provide documentation for internal and external audits as needed.
• Identify opportunities to improve accounts receivable processes, workflows, and customer experiences.
• Contribute to additional accounting initiatives and operational projects as required.

Requirements:

The ideal candidate brings foundational accounts receivable or accounting experience, strong organizational abilities, and excellent communication skills. They should be comfortable working independently, learning new systems quickly, and managing multiple priorities in a fast-paced environment.

• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred, or equivalent professional experience.
• 1–2 years of experience in accounts receivable, collections, billing, or general accounting.
• Strong written and verbal communication skills with the ability to interact effectively with customers and internal stakeholders.
• Excellent attention to detail, organization, and ability to manage recurring processes accurately.
• Ability to prioritize tasks, meet deadlines, and handle a high volume of requests efficiently.
• Strong analytical mindset with the ability to investigate issues and identify solutions.
• Comfortable learning and working with financial systems and new technology tools.
• Understanding of accounting fundamentals, including general ledger concepts, reconciliations, debits, and credits.
• Experience with AR processes, collections, or subscription-based billing environments preferred.
• Familiarity with NetSuite or similar ERP/accounting platforms is a plus.
• Experience in a B2B or SaaS environment is preferred.

Benefits:

• Competitive annual salary of approximately $55,000, with compensation adjusted based on experience, skills, and qualifications.
• Fully remote work environment for US-based employees.
• Medical, dental, and vision insurance coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) retirement plan.
• Flexible paid time off.
• Technology stipend to support remote work.
• Career development and growth opportunities within a high-growth organization.
• Opportunity to contribute to impactful software solutions supporting critical operations.