This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Administration Support - Insurance (Service Specialist) based in Australia.
This role provides essential administrative and client service support across a diverse portfolio of corporate insurance clients. You’ll work closely with Client Managers, Client Executives, brokers, underwriters, and other stakeholders to ensure smooth and accurate policy servicing. The position offers exposure to complex insurance and risk solutions across energy, utilities, power, and natural resources. You’ll contribute across the full policy lifecycle, from pre-renewal preparation through renewals and post-renewal administration. Strong attention to detail and a customer-focused mindset will be central to delivering consistently high-quality outcomes. The environment is collaborative, fast-paced, and well suited to someone who enjoys variety and building strong professional relationships. It also provides ongoing mentoring and opportunities to develop a long-term career in insurance.
Accountabilities
- Provide day-to-day administrative support to Account Brokers and client teams in managing insurance and risk requirements.
- Communicate with clients through phone, email, and face-to-face interactions to understand and support their insurance needs.
- Assist with pre-renewal, renewal, and post-renewal activities, including preparing quotations, endorsements, certificates of currency, cancellations, and renewal reports.
- Prepare, lodge, and invoice insurance policies accurately and within required timeframes.
- Support client meetings, tender processes, renewals, claims, and other insurance broking activities as required.
- Coordinate with Senior Brokers, Underwriters, Client Executives, Client Managers, and other internal stakeholders to ensure seamless service delivery.
- Maintain accurate documentation and administration throughout the policy lifecycle.
- Build positive and professional relationships with internal and external stakeholders.
- Identify opportunities to improve processes and contribute to a consistently strong client experience.
- Manage multiple priorities and deadlines effectively within a fast-paced team environment.
Requirements
- Previous experience in insurance administration, client service, broking support, financial services, or a closely related environment is advantageous.
- Genuine interest in developing a career within the insurance industry.
- Excellent attention to detail and a strong commitment to accuracy.
- Strong written and verbal communication skills, with the ability to interact professionally with clients and stakeholders.
- Good problem-solving and organisational skills, with the ability to manage competing priorities and tight deadlines.
- Ability to work collaboratively within a close-knit team while also taking ownership of tasks independently.
- Proactive, curious, highly motivated, and engaged approach to work.
- Strong customer-service orientation and a commitment to delivering high-quality outcomes.
- Comfortable working with Microsoft Office 365, email platforms, Microsoft Teams, Google Drive, and similar workplace tools.
- Ability to learn quickly, adapt to changing priorities, and work effectively in a dynamic environment.
- Strong interest in developing broader insurance, risk, and corporate client-management capabilities.
Benefits
- Comprehensive employee benefits package.
- Two Global Wellbeing Days each year to support personal wellbeing.
- Flexible working arrangements designed to support work-life balance.
- Ongoing learning, mentoring, and professional development opportunities.
- Clear opportunities for career progression and capability development within the insurance sector.
- Exposure to diverse corporate clients and complex insurance and risk solutions.
- Collaborative and inclusive working environment.
- Opportunity to develop expertise across energy, power, utilities, and natural resources industries.
- Supportive team culture focused on continuous learning, collaboration, and high-quality client experiences.
- Reasonable workplace accommodations available for candidates with disabilities, in accordance with applicable requirements.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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