Advanced Field Service Engr

Accountabilities

• Travel to customer sites to support installation, pre-commissioning, commissioning, troubleshooting, servicing, and rebuilding of API and non-API pumps and compressors in accordance with OEM and API specifications.
• Supervise customer craft personnel during field activities, ensuring work is performed safely, accurately, and to required technical standards.
• Diagnose complex rotating-equipment issues involving mechanical, electrical, instrumentation, controls, and process-related factors.
• Analyze equipment hardware, operating conditions, and failure modes to determine whether components and systems meet OEM requirements.
• Troubleshoot control systems using PLC and control-logic expertise and verify correct configuration and operation of equipment.
• Lead Root Cause Failure Analysis activities in collaboration with internal engineering teams, customers, and channel partners.
• Perform independent warranty evaluations at customer locations and on returned equipment to determine whether failures qualify for warranty coverage.
• Prepare accurate and comprehensive field reports, service documentation, timesheets, and travel and expense reports within required timelines.
• Create and manage service cases in Microsoft CRM and coordinate responses to customer and channel-partner service requests.
• Communicate professionally with customers, channel partners, internal technical teams, and other stakeholders throughout service engagements.
• Deliver customer and channel-partner training through factory-based sessions and provide technical guidance during field activities.
• Mentor junior Field Service Engineers and help develop their capabilities in service procedures, troubleshooting, and OEM/API requirements.
• Follow all applicable safety procedures, complete required safety training, and maintain high standards of field-service compliance.
• Contribute to continuous improvement initiatives involving equipment reliability, service practices, processes, and technical solutions.

Requirements

• Bachelor’s degree in Mechanical, Electrical, or Electronic Engineering with at least 5 years of relevant field experience; alternatively, a two-year technical degree with 7+ years of experience or 5+ years of relevant field experience without a degree.
• Demonstrated experience with PLCs, control logic, rotating equipment, mechanical systems, or related industrial technologies.
• Strong understanding of process-control equipment and the ability to interpret P&ID drawings when troubleshooting field issues.
• Experience working with cause-and-effect diagrams, P&IDs, API seal plans, and mechanical drawings.
• Ability to apply GD&T principles to evaluate components against OEM specifications.
• Familiarity with American Petroleum Institute standards is preferred.
• Previous experience with domestic and international travel and customer-facing field service assignments.
• Strong troubleshooting, analytical, and root-cause problem-solving capabilities.
• Excellent technical writing skills, including the preparation of service reports and RCFA documentation.
• Strong interpersonal and communication skills, with the professionalism required to work directly with customers and channel partners.
• Ability to work independently in the field, exercise sound judgment, and manage priorities with limited supervision.
• Strong organizational and time-management skills, with the flexibility to manage multiple assignments and competing priorities.
• Ability and willingness to train and mentor junior engineers.
• Curiosity, adaptability, and a continuous-learning mindset when working with new equipment, technologies, and customer environments.
• Experience with CAD applications such as AutoCAD, NX, or SolidWorks is an advantage.
• Working knowledge of oil and gas, chemical, or related industrial environments is desirable.

Benefits

• Full-time opportunity in a technically advanced field-service environment.
• Remote-based position with the opportunity to support customers directly at field locations.
• Exposure to complex pumps, compressors, rotating equipment, PLCs, controls, instrumentation, and industrial process systems.
• Opportunities for domestic and international travel and diverse field-service assignments.
• Opportunity to work closely with customers, channel partners, engineering teams, and technical specialists.
• Ability to develop advanced troubleshooting, failure-analysis, commissioning, and equipment-service expertise.
• Opportunities to train and mentor junior engineers while expanding technical leadership capabilities.
• Professional development through exposure to OEM specifications, API standards, and complex industrial applications.
• Opportunity to contribute to continuous improvement initiatives involving products, processes, reliability, and service practices.