Accountabilities

• Lead and supervise a development operations associate, providing coaching, performance management, and quality oversight across gift processing, data entry, and donor services functions.
• Develop and implement CRM and data management strategies that improve data accuracy, integrity, automation, and overall operational efficiency.
• Design and maintain reporting infrastructure, delivering recurring and ad hoc CRM reports, dashboards, and donor performance insights to leadership and finance teams.
• Establish and enforce data governance standards, SOPs, and best practices to ensure consistency, compliance, and high-quality data across all systems.
• Oversee CRM configuration, integrations, and system optimization, including vendor management and platform performance monitoring.
• Lead CRM migration initiatives, including data cleaning, mapping, validation, testing, and post-migration quality assurance.
• Build segmentation and data strategies that support donor engagement, fundraising campaigns, audience targeting, and revenue growth initiatives.
• Identify opportunities for automation and AI-driven improvements to enhance data workflows and operational scalability.
• Serve as the key liaison between development and finance, managing reconciliation processes, reporting cycles, and data alignment activities.
• Conduct regular data quality audits, ensure compliance with financial and donor data regulations, and proactively resolve data inconsistencies.
• Support cross-functional stakeholders by translating data into actionable insights for fundraising, marketing, and organizational planning.
• Provide backup support for operational functions such as gift processing and donor communications when needed to ensure continuity.

Requirements

• Bachelor’s degree in a related field preferred, or equivalent experience in nonprofit development operations or data management.
• 5+ years of experience in nonprofit fundraising operations, CRM management, or development data systems, ideally in a $20M+ revenue organization.
• 3+ years of experience managing or supervising teams, including performance management and staff development.
• Deep, hands-on experience with Salesforce CRM or similar fundraising and donor management systems.
• Proven experience leading or significantly contributing to at least one full CRM migration project.
• Strong proficiency in Microsoft Excel and advanced data analysis tools, with the ability to manage complex datasets.
• Experience managing vendor relationships, including CRM providers and external data or processing partners.
• Strong understanding of fundraising operations, donor lifecycle management, segmentation, and campaign reporting.
• Knowledge of data governance, compliance standards, and donor data regulations (including IRS requirements where applicable).
• Excellent communication skills with the ability to translate technical and analytical findings into clear insights for non-technical audiences.
• Strong organizational, project management, and problem-solving abilities with high attention to detail.
• Ability to manage multiple priorities and deliver high-quality outputs under deadlines.
• Comfort interacting with donors and stakeholders via phone and email when required.
• Demonstrated alignment with mission-driven, nonprofit environments and values-based work.

Benefits

• Starting salary between $95,100 and $105,110, depending on location.
• 100% employer-paid medical, dental, and vision insurance.
• Flexible Spending Account (FSA) and Dependent Care Account (DCA) options.
• 192 hours of paid time off annually.
• 19 paid holidays per year.
• 16 weeks of paid parental leave.
• 401(k) plan with up to 5% employer match after one year of service.
• One-month paid sabbatical after five years of continuous employment.
• Annual professional development stipend of up to $1,000.
• One-time remote work allowance of $750.
• Flexible scheduling options (manager approved).
• Strong emphasis on work-life balance and employee well-being.
• Opportunity to contribute to a mission-driven organization with meaningful social impact.