This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an AI Information Architect/ Content Strategist based in the United States.
This role focuses on creating intelligent content structures that help customers quickly find accurate and relevant information through self-service experiences.
You will combine information architecture, content strategy, and AI-powered tools to design scalable knowledge systems.
The position requires translating complex product information into intuitive, searchable, and user-friendly experiences.
You will collaborate with cross-functional teams including product, engineering, design, and content specialists.
The role offers the opportunity to shape how AI-driven search and support experiences evolve at scale.
This opportunity is ideal for a strategic thinker passionate about content organization, usability, and emerging AI technologies.
Accountabilities:
The AI Information Architect/ Content Strategist will design and optimize knowledge systems that improve content discoverability, usability, and scalability. This role requires a balance of strategic thinking, user-centered design, content governance, and technical collaboration to create effective AI-enhanced support experiences.
- Design and maintain information architecture deliverables, including user flows, sitemaps, navigation structures, and content models.
- Develop AI-driven content strategies that leverage generative AI tools to create accurate, scalable, and efficient knowledge resources.
- Conduct user research, content audits, stakeholder interviews, and analysis to identify customer needs and content opportunities.
- Create and refine taxonomies, metadata structures, tagging strategies, and labeling frameworks to improve content findability.
- Design intuitive navigation systems that enhance user experiences across digital support platforms and self-service environments.
- Collaborate with designers on wireframes, prototypes, and user experience solutions for knowledge bases and virtual support experiences.
- Partner with search optimization teams to improve content performance across AI-powered search, automated responses, and digital workflows.
- Work with content strategists and technical writers to align content models with editorial standards and organizational guidelines.
- Monitor and optimize information architecture through analytics, usability testing, and user feedback.
- Develop governance documentation, standards, and processes to support scalable content management practices.
- Collaborate with product managers, engineers, designers, and other stakeholders to deliver cohesive customer experiences.
Requirements:
The ideal candidate combines expertise in information architecture, content strategy, and AI-enabled content workflows. They should be comfortable analyzing complex information systems, collaborating across disciplines, and creating structured experiences that improve customer success.
- Bachelor’s or Master’s degree in Information Architecture, Technical Writing, UX Design, Content Strategy, or a related discipline, or equivalent professional experience.
- 3–5 years of relevant experience in information architecture, content strategy, UX, technical writing, or related fields.
- Strong understanding of information architecture principles, including user-centered design, navigation patterns, taxonomy development, metadata schemas, and content modeling.
- Experience using AI content generation and optimization tools within content workflows.
- Knowledge of how content performs across AI-powered search and automated response systems.
- Ability to design and maintain structured content frameworks for large knowledge libraries.
- Experience conducting content audits, usability testing, research, and data-driven improvements.
- Strong ability to translate complex information structures into clear documentation and actionable frameworks.
- Excellent communication and collaboration skills, with experience partnering with writers, designers, product teams, and engineers.
- Experience with customer support environments, knowledge management platforms, or case management systems.
- Familiarity with search engine optimization, content analytics, and digital content performance measurement.
- Experience with collaboration platforms, communication technologies, or similar software products is preferred.
Benefits:
- Remote work opportunity within the United States.
- Competitive salary range of approximately $76,800 to $186,200 annually, based on qualifications, experience, location, and role-related factors.
- Total compensation package that may include base salary, bonus opportunities, and equity value.
- Comprehensive benefits program supporting physical, mental, emotional, and financial well-being.
- Flexible working approach designed to support work-life balance.
- Opportunities for professional growth, career development, and skill expansion.
- Collaborative workplace culture focused on innovation, teamwork, and customer impact.
- Access to resources and programs supporting employee wellness and community involvement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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