This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Atendimento Jr. - Departamento Contábil based in Brazil.
This is an opportunity to support accounting professionals and businesses by helping them get the most from technology-driven solutions.
You will provide customer support through chat, resolving questions and guiding users toward clear and effective solutions.
The role combines accounting knowledge, customer service, problem-solving, and strong written communication skills.
You will play an important role in creating a positive customer experience while helping identify and address potential issues before they escalate.
The position offers exposure to software products, accounting routines, performance indicators, and cross-functional collaboration.
You will work in a collaborative environment that values transparency, autonomy, teamwork, and customer focus.
This remote junior-level opportunity is well suited to an organized and adaptable professional who enjoys helping others and learning continuously.
Accountabilities
- Provide customer support through chat, answering questions related to accounting software products and their functionalities.
- Identify customer issues and guide users toward appropriate and effective solutions.
- Accurately record customer interactions, requests, and resolutions in the service management system.
- Monitor individual performance indicators and actively contribute to achieving established service and quality targets.
- Anticipate potential customer difficulties and take proactive action to minimize impacts, particularly in critical or high-priority situations.
- Participate in training sessions and product updates to maintain current knowledge of solutions, features, and processes.
- Collaborate with team members and other departments to identify and implement fast, effective solutions.
- Share knowledge, insights, and best practices with colleagues to strengthen team performance and service quality.
Requirements
- Degree, technical qualification, or technologist education in a relevant field.
- Basic knowledge of accounting legislation and routines, including tax calculations, financial analysis, accounting reports, and ancillary obligations.
- Previous proven experience in customer service or customer support.
- Familiarity with Microsoft Office and Google Workspace.
- Excellent written communication skills, with the ability to communicate clearly, respectfully, and objectively.
- Strong organization and time-management skills, combined with a practical approach to problem-solving.
- Adaptability and ability to work collaboratively in a dynamic environment.
- Results-oriented mindset and commitment to customer satisfaction and service quality.
- Experience providing support for accounting software or working in an accounting firm is considered a plus.
- Familiarity with Zendesk is considered an advantage.
Benefits
- Medical insurance.
- Dental insurance.
- Childcare assistance.
- Home-office allowance.
- Pharmacy benefits.
- Payroll-deducted loan option.
- Profit-sharing program (PLR).
- Life insurance.
- Sesc partnership.
- Birthday day off.
- Home-office equipment and setup support.
- Participation in the Empresa Cidadã program.
- Discounts at educational institutions.
- Pet health plan.
- Company-provided equipment.
- TotalPass fitness benefit.
- Food allowance.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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