This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Atendimento Jr - Escrita Fiscal based in Brazil.
This role is focused on delivering high-quality customer support within a tax and fiscal context, ensuring clients receive accurate, timely, and reliable assistance regarding accounting and fiscal-related software solutions. The position plays a key role in maintaining customer satisfaction by resolving inquiries via chat, supporting operational tax processes, and ensuring compliance-related clarity in day-to-day interactions. Working in a fast-paced support environment, the professional will collaborate closely with internal teams to ensure seamless issue resolution and continuous service improvement. The role also requires a proactive mindset to anticipate client needs, reduce friction, and enhance the overall user experience. It is ideal for someone who is detail-oriented, communicative, and eager to grow within the intersection of customer support and fiscal/technical knowledge. This is a great opportunity to develop expertise in both client service and tax-related operational processes within a technology-driven environment.
Accountabilities:
- Provide customer support via chat, resolving doubts and issues related to fiscal and accounting software products.
- Ensure high-quality service delivery aligned with customer experience standards and support KPIs.
- Maintain accurate and detailed records of all customer interactions in internal systems.
- Proactively identify client needs and potential issues, acting to minimize impact and improve satisfaction.
- Collaborate with internal teams to ensure efficient and effective resolution of customer requests.
- Participate in training sessions and product updates to maintain technical and functional knowledge.
- Share best practices with the support team to continuously improve service quality and consistency.
- Support clients with basic understanding of fiscal processes, including taxes, invoicing, and obligations when required.
Requirements:
- Technical degree completed or higher education in progress in Accounting, Human Resources, Administration, or related fields.
- Basic knowledge of tax legislation applied to fiscal department activities, including invoicing, taxation, and tax obligations.
- Previous experience in customer service or support roles.
- Familiarity with Microsoft Office and Google Workspace tools (Docs, Sheets, Slides).
- Strong communication skills, both written and verbal, with attention to clarity and accuracy.
- Ability to work in a team-oriented environment with focus on collaboration and shared goals.
- Strong organizational skills, time management, and ability to handle multiple demands.
- Analytical thinking and problem-solving abilities to support efficient issue resolution.
- Proactive attitude, adaptability, and willingness to continuously learn and improve.
- Experience with support tools such as Zendesk and background in accounting software environments is a plus.
Benefits:
- Comprehensive health and dental assistance plans.
- Life insurance coverage and employee support benefits.
- Meal allowance and home office assistance.
- Childcare assistance and discounted education opportunities (up to 50% on universities).
- Performance-based profit sharing (PLR).
- Partnerships with Sesc and discounts on language courses and other learning platforms.
- Wellness benefits such as TotalPass access.
- Day off on special occasions and additional employee perks.
- Consignado loan options and financial support benefits.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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