This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Analista de Customer Onboarding Pleno in Brazil.
Join a dynamic and customer-focused team dedicated to delivering exceptional onboarding experiences across the LATAM region. In this role, you will guide clients through the successful implementation of innovative technology solutions, acting as a trusted advisor from project kickoff through adoption. You will collaborate with cross-functional teams, manage multiple onboarding projects, and help customers achieve measurable business outcomes. This position offers the opportunity to work in a fast-paced, data-driven environment where continuous learning, problem-solving, and customer success are highly valued. If you enjoy building strong client relationships and driving impactful results, this role provides an excellent platform for professional growth.
Accountabilities:
- Manage the onboarding and implementation journey for LATAM indirect channel clients, ensuring a strategic, consultative, and results-oriented experience.
- Serve as the primary point of contact throughout the onboarding process, maintaining clear communication, transparency, and stakeholder alignment.
- Gather business requirements, map operational processes, and understand customer objectives to support successful solution deployment.
- Lead project kick-off meetings, operational alignments, status updates, and stakeholder communications.
- Develop project documentation, implementation plans, timelines, action plans, and executive presentations.
- Monitor project progress, identify risks, propose solutions, and ensure agreed deadlines and deliverables are achieved.
- Support clients during system implementation and integration activities, addressing technical and operational questions.
- Configure and parameterize solutions according to implementation standards and project requirements.
- Deliver remote and on-site training sessions for customers and internal teams when needed.
- Drive customer adoption and engagement, helping clients maximize the value of implemented solutions.
- Collaborate closely with internal teams to ensure efficient execution and successful customer outcomes.
Requirements
- Fluent Spanish is required.
- Previous experience in Customer Onboarding, Customer Success, Professional Services, Project Implementation, Client Services, or related customer-facing roles.
- Strong verbal and written communication skills, with a consultative approach and the ability to build trusted client relationships.
- Excellent organizational and time management abilities, with experience managing multiple projects simultaneously.
- Strong sense of urgency and ownership in delivering results.
- Demonstrated problem-solving skills and analytical thinking.
- Collaborative mindset with the ability to work effectively across different teams.
- Proactive attitude, curiosity, and commitment to continuous learning and professional development.
- Intermediate proficiency in Microsoft Excel and PowerPoint.
- Ongoing or completed degree in Information Technology, Business Administration, or a related field.
- Intermediate or advanced English proficiency is considered an advantage.
- Knowledge of Project Management methodologies or practices is a plus.
Benefits
- Remote or hybrid work opportunities available for professionals based in Brazil.
- Flexible working hours to support work-life balance.
- Comprehensive health insurance, dental coverage, and life insurance, including dependent coverage where applicable.
- Medication assistance program extended to eligible dependents.
- Transportation allowance or parking assistance for employees located near office hubs.
- Flexible meal and food allowance.
- Access to wellness programs, including fitness and well-being platforms.
- Birthday day off to celebrate and recharge.
- Parental support initiatives for new parents.
- Learning and development programs focused on continuous professional growth.
- Childcare assistance and extended parental leave benefits.
- Employee referral program and additional performance-related incentives.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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