This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Sucesso do Cliente Pleno - Top Account - Engajamento based in Brazil.
This role sits at the core of strategic customer relationships, focusing on driving engagement, adoption, and long-term value creation for top-tier accounts. You will act as a trusted advisor to high-value clients, guiding them through their journey and ensuring they achieve measurable success with the platform. The position combines consultative customer success, data-driven decision-making, and strong stakeholder management across executive-level relationships. You will proactively identify risks, mitigate churn, and uncover expansion opportunities that contribute directly to revenue growth. Working in a fast-paced SaaS environment, you will collaborate closely with product, sales, and internal teams to continuously improve the customer experience. This is a highly strategic and relationship-driven role for someone passionate about delivering impact at scale.
Accountabilities
- Manage a portfolio of Top Accounts, ensuring strong adoption, engagement, and continuous value generation throughout the customer lifecycle.
- Act as a strategic advisor, diagnosing customer needs and defining tailored success plans aligned with business objectives.
- Build and maintain strong relationships with key stakeholders, including executive-level contacts, ensuring a high-touch and personalized experience.
- Monitor customer health metrics, engagement signals, and product usage data to proactively identify risks and opportunities.
- Drive retention and expansion initiatives by mitigating churn risks and identifying upsell and cross-sell opportunities within the assigned portfolio.
- Collaborate closely with Product, Sales, and internal teams to ensure alignment and deliver the best possible customer experience.
- Translate data insights into actionable strategies that improve customer outcomes and long-term satisfaction.
Requirements
- Solid experience in Customer Success roles, preferably within SaaS or technology-driven environments.
- Proven track record managing strategic or enterprise-level accounts with responsibility for retention and revenue expansion.
- Strong consultative profile with excellent communication and relationship-building skills across diverse stakeholders.
- Ability to analyze customer data and translate insights into structured action plans and strategic recommendations.
- Experience using CRM and Customer Success tools to manage accounts and track performance metrics.
- Strong organizational skills with the ability to manage multiple priorities in dynamic environments.
- Proactive, results-oriented mindset with a strong focus on delivering customer value and business impact.
Benefits
- Competitive compensation package aligned with market standards
- Flexible home office support and remote work model
- Meal allowance and food support benefits
- Comprehensive health and dental insurance
- Home office assistance to support remote productivity
- Day off on your birthday
- Childcare assistance and family support benefits
- Wellness benefits including gym partnerships and mental health support
- Discounts on education, language courses, and learning platforms
- Life insurance coverage
- Additional corporate discounts and partner programs
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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