This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Analista de Suporte Júnior in Brazil.
This role is an excellent opportunity for someone early in their career who wants to grow in a customer and technical support environment focused on fiscal and tax solutions. You will be part of a technology-driven organization that supports professionals in navigating complex tax regulations through reliable software solutions. In this position, you will act as the first point of contact for clients, helping to diagnose, reproduce, and resolve technical and functional issues related to tax systems. You will work closely with internal teams to ensure incidents are properly escalated and resolved, contributing directly to product quality and customer satisfaction. The environment is dynamic and collaborative, requiring curiosity, attention to detail, and strong communication skills. It is a great fit for someone who enjoys problem-solving, learning continuously, and supporting clients in critical business processes.
Accountabilities
- Provide high-quality customer support by understanding, analyzing, and resolving functional and technical issues reported by clients.
- Handle client interactions via phone and ticketing systems, ensuring clear, structured, and timely communication.
- Reproduce reported incidents in internal testing environments to validate and diagnose issues.
- Conduct follow-ups on support tickets to ensure proper resolution and maintain client satisfaction.
- Perform remote access sessions when necessary to better investigate and identify root causes of issues.
- Escalate validated incidents to internal development teams for correction and further analysis.
- Classify and document support tickets accurately, including root cause identification and resolution tracking.
- Collaborate with internal teams to ensure continuous improvement of support processes and product stability.
Requirements
- Basic understanding of municipal, state, and federal tax concepts.
- Previous experience in customer service, technical support, or client-facing roles.
- Strong communication skills, with the ability to explain technical or functional issues clearly.
- Analytical mindset with the ability to investigate, reproduce, and troubleshoot system issues.
- Ability to work with ticketing systems and support tools in a structured environment.
- Detail-oriented with strong organizational and follow-up skills.
- Willingness to learn and develop knowledge in tax-related software solutions.
- Team-oriented attitude with the ability to collaborate across technical and functional teams.
- Knowledge of TAX One is considered a plus.
Benefits
- Hybrid work model with flexibility between remote work and office presence (depending on role structure).
- Flexible policies supporting work-life balance, including the ability to work remotely for limited periods annually.
- Continuous learning and professional development programs focused on technical and career growth.
- Comprehensive benefits package including healthcare, wellness, and mental health support.
- Performance-based incentives and structured career progression opportunities.
- Inclusive and collaborative work culture focused on learning, innovation, and teamwork.
- Paid volunteer days and participation in social impact and ESG initiatives.
- Exposure to a global organization with strong expertise in tax, legal, and compliance technology.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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