Analista Experiência Serviços III

Accountabilities

• Lead the control, analysis, and monitoring of the Services area's budget, providing visibility into deviations, efficiencies, and opportunities for financial optimization.
• Conduct strategic planning activities and structure, implement, and monitor the area's OKRs.
• Develop financial analyses, projections, feasibility studies, and operational assessments to support strategic decisions across company-owned stores and franchise operations.
• Build executive presentations, performance reports, and management materials for strategic stakeholders and leadership.
• Collaborate closely with store-channel training, communications, franchise, company-owned store, and other related teams to align priorities and initiatives.
• Contribute to improving the in-store customer experience through initiatives focused on operational efficiency and financial feasibility.
• Lead and support strategic projects within the planning function that contribute to greater efficiency and effectiveness of services in stores.
• Identify business opportunities and translate operational challenges from stores and franchisees into practical, scalable solutions.
• Monitor initiatives in testing or development phases, adapting plans based on results, feedback, and new learnings.

Requirements

• Availability to work on a temporary basis for 8 months.
• Bachelor's degree in Business Administration, Engineering, Economics, or a related field.
• Previous experience in planning or project management, particularly involving the design and implementation of new processes; retail experience is preferred.
• Strong proficiency with Google Sheets and Google Presentations or equivalent spreadsheet and presentation tools.
• Familiarity with Artificial Intelligence tools and their application to productivity, analysis, and business activities.
• Experience preparing and presenting executive-level materials to strategic stakeholders and leadership.
• Strong analytical capabilities, including the ability to build financial feasibility models, analyze margins, and interpret business performance.
• Proven ability to influence cross-functional teams and negotiate deadlines, priorities, and deliverables in complex environments.
• Autonomous, proactive, and solution-oriented profile, with the confidence to propose improvements and take ownership of initiatives.
• Genuine interest in understanding the challenges faced by frontline teams, stores, and franchisees in order to develop practical and applicable solutions.
• Resilience and adaptability, particularly when working on projects in testing phases where learnings may require frequent changes to the original plan.
• Strong communication, collaboration, and stakeholder management skills.

Benefits

• Flexible medical and dental insurance plans.
• Medication assistance and health allowance for family members.
• Free psychotherapy sessions and 24/7 telemedicine.
• Ongoing mental health, prevention, and vaccination programs.
• Meal voucher or access to a local restaurant.
• Food allowance, including an additional Christmas allowance.
• Discounts of up to 40% across the group's beauty brands and ecosystem.
• Gympass/TotalPass access to gyms and sports studios.
• Home-office allowance for remote and hybrid work arrangements.
• Birthday day off.
• Pet health plan, partner discounts, and travel/accommodation programs.
• Extended parental leave: 180 days for mothers and 120 days for fathers.
• Support programs for parents of children with special needs and childcare/education assistance.
• School-material allowance and child nutrition benefits.
• Dedicated legal, psychological, and social support.
• Private pension plan and life insurance.
• Financial support in the event of parental loss and payroll-deductible loan options.
• Transportation allowance and parking, depending on the work model.
• Benefits are adapted according to role eligibility and work arrangement.
• Fully remote work model.
• Opportunity to contribute to strategic projects with broad operational and customer-experience impact.