This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista Relacionamento Sênior | Salvador based in Brazil.
We are looking for a Senior Relationship Analyst to support customer experience and operational excellence within the healthcare sector. In this role, you will act as a scientific field advisor, helping clients improve laboratory processes and ensure quality throughout the pre-analytical phase. You will provide training, monitor performance indicators, and identify opportunities for continuous improvement. The position requires strong communication skills, technical knowledge, and the ability to build trusted relationships with healthcare partners. You will work in a dynamic environment focused on innovation, collaboration, and meaningful impact on patient care. This is an opportunity to contribute to the transformation of healthcare through expertise and close customer support.
Accountabilities:
- Act as a scientific field advisor, supporting clients throughout the pre-analytical phase of laboratory processes.
- Provide online and in-person training sessions to customers, ensuring best practices and process improvements.
- Monitor customer performance indicators, especially sample recollection rates, and identify opportunities for improvement.
- Develop and implement improvements in routine processes to reduce errors and optimize operational efficiency.
- Build strong relationships with healthcare partners through technical support, communication, and continuous engagement.
- Conduct customer visits across Bahia and Sergipe, providing specialized guidance and follow-up.
- Collaborate with internal teams to promote quality, efficiency, and excellence in healthcare services.
Requirements:
- Bachelor’s degree in Biomedical Sciences or Biochemical Pharmacy.
- Availability to travel and provide customer support across the assigned region.
- Previous experience in technical laboratory areas, pre-analytical processes, or scientific consulting is desirable.
- Strong interpersonal skills and excellent communication abilities.
- Customer-oriented mindset with the ability to establish and maintain professional relationships.
- Proactive profile with analytical thinking and focus on continuous improvement.
- Ability to deliver training and communicate technical concepts clearly to different audiences.
Benefits:
- Remote work model with customer visits according to business needs.
- Meal allowance, food allowance, or on-site cafeteria depending on location.
- Healthcare plan and life insurance.
- Professional development opportunities through internal learning programs and career development initiatives.
- Access to technology and professional growth programs.
- Transportation allowance.
- Performance-based bonus (PPR).
- Wellness programs supporting physical, emotional, intellectual, relational, and spiritual health.
- Access to benefits focused on well-being, including fitness partnerships, primary care support, discounts on exams and vaccines, psychological support, and cultural benefits.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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