This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analyst Cust Qual based in Brazil.
In this role, you will be part of a customer quality and complaints management function, ensuring that product-related feedback is handled with accuracy, compliance, and strong customer focus. You will act as a key point of contact for complaint resolution, supporting customers while safeguarding regulatory and quality standards across global healthcare operations. The position combines customer service, quality assurance, and compliance responsibilities in a highly regulated environment. You will evaluate, document, and resolve product complaints in accordance with international requirements, while ensuring data integrity and process adherence. Working closely with cross-functional and international teams, you will help improve customer experience, strengthen quality awareness, and support continuous improvement initiatives. This is a detail-oriented and collaborative role where communication, precision, and regulatory discipline are essential.
Accountabilities:
- Provide contact center support for the intake, evaluation, and resolution of product-related complaints in compliance with internal procedures and global regulations
- Investigate and resolve customer complaints in accordance with applicable standards (e.g., FDA, ISO, GMP, SOX, and internal quality requirements)
- Ensure accurate and complete documentation of complaints, inquiries, and customer interactions in relevant systems (e.g., CHS, SAP)
- Monitor complaint workflows to ensure timely resolution aligned with departmental KPIs and quality metrics
- Engage with customers in a professional and supportive manner, providing product information, guidance, and issue resolution
- Collaborate with international teams across different time zones to ensure continuous coverage and service quality
- Support administrative and operational tasks such as purchase order tracking, IT help desk requests, and call center coordination
- Contribute to cross-functional initiatives and interact effectively with internal stakeholders across departments
- Promote quality awareness within the team and support compliance with safety and environmental policies
- Execute additional tasks as assigned to support operational and quality objectives
Requirements:
- Technical degree, associate degree, or higher education in a related field
- Minimum of 2 years of experience in customer service, customer support, or client relationship roles
- Strong interpersonal, organizational, and multitasking skills
- Experience working in structured, process-driven or regulated environments is a plus
- Strong attention to detail with the ability to document and manage information accurately
- Effective communication skills and ability to collaborate across teams and functions
- Fluency in Portuguese is required; English and Spanish proficiency is highly valued for international support roles
- Ability to work in a dynamic, fast-paced environment with shifting priorities
- Customer-focused mindset with strong problem-solving abilities
Benefits:
- Fully remote work setup with flexibility to operate from anywhere in Brazil
- Competitive compensation aligned with market standards
- Opportunity to work in a global, highly regulated healthcare environment
- Exposure to international teams and cross-functional collaboration
- Career development within quality, compliance, and customer operations functions
- Structured processes and strong organizational support
- Inclusive and diverse work environment promoting belonging and professional growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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