Accountabilities:

• Communicate and collaborate with cross-functional teams to manage incoming requests, quality concerns, and operational escalations.
• Conduct quality investigations by analyzing operational data, identifying trends, and preparing clear reports and insights.
• Monitor internal data, traffic patterns, and performance statistics to proactively identify unusual spikes, declines, or irregularities at supplier, client, or user level.
• Support and drive quality programs involving suppliers, clients, users, and other relevant stakeholders.
• Investigate data anomalies and help troubleshoot underlying quality or operational issues.
• Share concise, actionable feedback and recommendations based on data findings.
• Contribute ideas and requirements for the development and improvement of internal tools, products, and operational processes.
• Regularly maintain and update product documentation, process documentation, and internal knowledge resources.
• Identify opportunities to improve the overall quality function through new processes, tools, monitoring approaches, and operational practices.
• Manage multiple tasks and investigations simultaneously while maintaining accuracy, prioritization, and timely follow-through.
• Collaborate with stakeholders across different teams and geographies while maintaining strong and trustworthy working relationships.

Requirements

• 2–3 years of professional experience in the market research services industry is preferred.
• Demonstrated ability to analyze datasets of varying sizes, identify patterns and irregularities, and investigate data-quality issues.
• Experience working with market research data checks, validation processes, or related quality-control activities.
• Strong proficiency with Microsoft Office, particularly Excel, including VLOOKUPs, pivot tables, filtering, formulas, and data manipulation.
• Experience performing data cleansing activities such as de-duplication checks and working with large files.
• Ability to communicate data findings clearly and concisely, both verbally and in writing.
• Strong organizational skills with the ability to manage numerous tasks, investigations, and priorities in a fast-paced environment.
• Proactive, curious, enterprising mindset with a willingness to learn new tools, technologies, and processes.
• Commercial awareness and an understanding of how operational decisions can affect customers, suppliers, users, and business outcomes.
• Excellent written and spoken English communication skills.
• Strong interpersonal skills and the ability to collaborate effectively with stakeholders across different functions and locations.
• A hands-on, problem-solving approach and the ability to bring structure to complex or ambiguous situations.
• Knowledge of sampling criteria and panel management is a significant advantage.
• Ability to work independently in a remote environment while remaining engaged and responsive to distributed teams.
• Willingness and ability to work US Eastern Time (EST) hours.

Benefits

• Fully remote working arrangement.
• Opportunity to work within a global, fast-growing research technology and Trust & Safety environment.
• Exposure to international clients, suppliers, operational teams, and large-scale research data.
• Opportunities to contribute to quality programs, process improvements, and new tools and products.
• Collaborative, cross-functional working environment with teams across multiple countries and regions.
• Opportunities to develop expertise in data analysis, market research operations, quality management, and Trust & Safety.
• Culture that values collaboration, innovation, accountability, curiosity, inclusion, and continuous learning.
• Opportunities to contribute ideas and take ownership of meaningful operational improvements.