This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Application Consultant based in Canada.
This remote opportunity is designed for a technology-focused professional who enjoys bridging business needs and software solutions.
The role supports utility organizations through complex CIS implementations, process improvements, and digital transformation initiatives.
You will act as a trusted advisor, helping clients optimize workflows and achieve measurable operational outcomes.
Working across clients, product teams, and internal stakeholders, you will translate business requirements into effective technology solutions.
The position offers exposure to enterprise software projects, client consulting, and continuous innovation in a collaborative environment.
With a strong focus on emerging technologies, the role encourages the use of AI-enabled tools to improve efficiency and problem-solving.
This is an opportunity to make a direct impact on customer success while developing deep expertise in utility technology solutions.
Accountabilities:
The Application Consultant is responsible for delivering high-quality consulting and implementation services that help clients successfully adopt and optimize enterprise software solutions. This role requires strong collaboration, analytical thinking, and the ability to guide customers through technology changes from initial discovery through implementation and ongoing success.
- Support the implementation and optimization of utility Customer Information System (CIS) solutions by partnering with clients and internal teams.
- Lead customers through implementation activities, including configuration, issue resolution, system setup, administration, and user training.
- Conduct business analysis through gap analysis, root cause analysis, process reviews, documentation, and requirements gathering.
- Analyze client business processes, including customer service, billing, collections, meter-to-cash operations, and related workflows, to recommend effective solutions.
- Manage user acceptance testing and change management activities to ensure successful adoption and stakeholder satisfaction.
- Develop user documentation, training materials, and handover resources to support long-term customer success.
- Provide subject matter expertise to product and operational teams by sharing insights on market trends, client needs, and industry best practices.
- Partner with project managers to monitor progress, identify risks, resolve bottlenecks, and support successful project delivery.
- Identify opportunities to enhance client value through additional products, services, and process improvements.
- Travel approximately 50% within North America to support client engagements and implementation activities.
Requirements:
The ideal candidate combines strong consulting abilities, technical understanding, and customer-facing experience to successfully support enterprise software implementations. They should be comfortable working with both business and IT stakeholders and have a proactive mindset toward learning and innovation.
- Strong problem-solving, analytical thinking, and critical reasoning skills.
- Excellent written and verbal communication skills, with the ability to collaborate effectively across all organizational levels.
- Experience working with both business and IT teams, preferably in enterprise software or utility technology environments.
- Background in software implementation, consulting, business analysis, or related technology-focused roles.
- Ability to understand client needs and translate business requirements into practical technology solutions.
- Experience with Customer Information Systems (CIS), utility operations, or related industry processes is highly valued.
- Knowledge of SQL and software configuration concepts is an advantage.
- Strong organizational skills with the ability to manage multiple priorities in project-based environments.
- Entrepreneurial mindset with the willingness to take ownership and contribute across different areas.
- Curiosity and willingness to adopt AI-enabled tools, including copilots, chat-based AI assistants, and automation solutions, to improve workflows and productivity.
- Ability and willingness to travel approximately 50% of the time within North America.
- Valid passport and eligibility to travel internationally, including required travel documentation when applicable.
Benefits:
The company offers a comprehensive benefits package designed to support employees’ professional growth, well-being, and work-life balance.
- Competitive salary range of approximately $65,000 - $85,000 depending on experience and qualifications.
- Fully remote work environment with flexibility across the United States.
- Comprehensive medical, dental, and vision insurance beginning on the first day of employment.
- Three weeks of vacation time and five personal days.
- Employee stock ownership opportunities.
- RRSP/401(k) matching programs.
- Lifestyle rewards and additional employee perks.
- Opportunities for career development, learning, and professional growth.
- Collaborative culture focused on innovation, customer success, and continuous improvement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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