This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Assessment Services Specialist based in the United States.
This role is a customer-facing, hands-on services position focused on delivering high-impact assessment implementation and advisory support within K–12 education environments. You will work directly with district and school stakeholders to ensure successful onboarding, configuration, and adoption of assessment solutions that support instructional decision-making. The role blends technical execution with educational consulting, helping educators interpret assessment data and translate insights into meaningful classroom action. You will also manage ongoing customer relationships across assigned accounts, ensuring strong engagement, smooth delivery, and measurable outcomes. Operating in a fast-paced EdTech environment, this role requires strong organization, communication, and problem-solving skills. It is ideal for someone who thrives in cross-functional collaboration and is passionate about improving student learning through data-driven instruction.
Accountabilities:
- Lead implementation and onboarding for assigned accounts, including setup, configuration, go-live support, and ensuring smooth adoption of assessment products.
- Provide ongoing customer advisory support, including assessment interpretation, usage guidance, and data-driven coaching to maximize instructional impact.
- Execute assessment migration and content-related services, ensuring accuracy, quality, and timely delivery aligned with customer expectations.
- Own end-to-end management of assigned customer portfolios, including scoping, scheduling, communication, execution, and escalation management.
- Partner cross-functionally with Customer Success, Sales, Product, and Content teams to ensure seamless customer experiences and issue resolution.
- Capture insights from customer engagements and translate them into playbooks, templates, and process improvements to strengthen service delivery.
- Act as the voice of the customer by identifying patterns, sharing feedback, and informing product and service enhancements.
Requirements
- 5+ years of experience in K–12 EdTech, assessment services, customer success, or other customer-facing professional services roles.
- Strong understanding of formative and/or interim assessments, including design principles, classroom application, and data-driven instructional decision-making.
- Experience managing multiple customer engagements end-to-end, including scope definition, scheduling, delivery, and communication.
- Excellent written and verbal communication skills, with the ability to engage both educators and district-level stakeholders effectively.
- Strong organizational skills with the ability to manage competing priorities in a structured and reliable manner.
- Comfort working in ambiguous or evolving environments, with a proactive, problem-solving mindset.
- Genuine interest in educational assessment and improving teaching and learning through data insights.
- Background as an educator, instructional coach, or assessment specialist is a strong plus.
Benefits
- Competitive base salary within the range of approximately $60,000–$70,000 USD, plus potential additional compensation components.
- Fully remote work environment with flexibility across the United States.
- Comprehensive health, dental, and vision insurance with employer contributions.
- Wellness support, including mental health resources, gym reimbursement, and lifestyle benefits.
- Retirement savings plan with employer matching contributions.
- Generous PTO, paid holidays, sick leave, and scheduled company breaks.
- Professional development stipend to support continued learning and career growth.
- Family-friendly benefits, including parental leave, fertility, and adoption support.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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