This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Operations Assistant (Assistente de Operações | Exclusive for PCD) based in Brazil.
This is an operational support role within a fast-growing fintech environment focused on delivering efficient and high-quality service to insurance customers. You will be part of a dynamic operations team responsible for supporting customer journeys across back-office and front-office processes, including service requests, billing, and claims-related activities. The role requires strong attention to detail, organization, and agility to manage a high volume of daily demands. You will interact directly with customers through multiple channels, ensuring clarity, responsiveness, and a positive experience. In addition, you will support internal processes such as policy issuance, endorsements, and invoicing, contributing to the smooth functioning of insurance operations. This is a great opportunity for professionals who want to develop in customer operations within a tech-driven, collaborative, and growth-oriented environment.
Accountabilities:
- Provide customer support via email, phone, and WhatsApp using tools such as Zendesk, ensuring timely and clear communication.
- Track, organize, and manage operational requests across internal systems, ensuring transparency and accuracy.
- Handle a high volume of daily tasks, applying prioritization and attention to detail to meet deadlines.
- Support the issuance of insurance policies, endorsements, and invoices, ensuring data accuracy and compliance with processes.
- Assist in operational billing activities and related financial control routines.
- Contribute to claims and insurance operational workflows, supporting smooth execution of processes.
- Ensure proper documentation and follow-up of all customer and operational interactions.
Requirements:
- Exclusive position for Persons with Disabilities (PCD).
- Technical education completed or higher education in progress.
- Strong verbal and written communication skills for customer interaction.
- Proficiency in Microsoft Office and Google Workspace tools.
- Ability to handle high volumes of data and operational tasks with accuracy.
- Strong organization, agility, and willingness to learn continuously.
- Experience or strong interest in Customer Experience (CX) is a plus.
- Previous exposure to insurance operations is a differential.
- Familiarity with Zendesk or similar customer support platforms is a plus.
Benefits:
- Health and dental insurance without co-participation.
- Life insurance coverage.
- Flexible food allowance card (Visa).
- Home office support and equipment assistance.
- Childcare assistance and parental support programs.
- Extended maternity and paternity leave.
- Wellness benefits including therapy sessions and nutrition support (Zenklub partnership).
- Gym and physical activity support.
- Learning and development platform with subsidized courses and certifications.
- English and education subsidies (up to 70%).
- Day off on birthday month.
- Flexible work tools and coworking access across Brazil.
- Performance bonuses and stock option programs.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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