This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Associate Applied Performance Specialist based in the United States.
This role sits at the intersection of sport, technology, and customer success, helping elite performance organizations get maximum value from a leading sports analytics platform. You will play a key role in onboarding new customers, configuring systems, and ensuring smooth deployment across high-performance environments. Working closely with performance, medical, and coaching staff, you will help translate complex data into practical day-to-day usage. The role is highly hands-on, combining technical platform setup with customer-facing support and enablement. You will contribute directly to user adoption, ensuring teams become confident, independent users of the platform. Operating in a global environment, you will support organizations across multiple time zones and sports disciplines. This is a fast-paced, mission-driven setting with strong opportunities for growth in applied performance and sports technology.
Accountabilities
You will be responsible for driving successful onboarding, adoption, and ongoing technical enablement of customers using the platform, ensuring they gain real value from day one.
- Support onboarding and deployment of new customers, guiding them through the first 90 days to ensure strong platform adoption and user confidence.
- Enable performance, sports science, and medical staff to effectively use the system and stay updated as new features are released.
- Collaborate with performance strategists and sales teams to support product demonstrations for prospective and existing clients.
- Provide responsive customer support via ticketing systems, handling assigned accounts and resolving technical or usage issues.
- Configure accounts end-to-end, including system setup, module configuration, integrations, dashboards, reporting, and data uploads.
- Capture and communicate customer feedback by documenting bugs, logging feature requests, and supporting product improvement cycles.
- Support a global customer base across regions, ensuring consistent service quality regardless of time zone.
Requirements
You bring a blend of sports performance understanding, technical curiosity, and strong customer-facing communication skills, with the ability to quickly learn and support complex SaaS tools.
- Background in sport, high performance, sports science, or a related field, or strong understanding of elite sporting environments.
- Comfortable working with technology and SaaS platforms, with the ability to quickly learn and troubleshoot systems.
- Strong communication skills, both written and verbal, with a customer-first mindset and attention to detail.
- Ability to manage multiple priorities and work effectively across global time zones.
- Bachelor’s degree or equivalent practical experience.
- Experience with athlete management systems or sports analytics platforms is a strong plus.
- Previous experience in customer success, onboarding, technical support, or implementation roles is highly desirable.
- Exposure to professional sports teams, collegiate athletics, or governing bodies is an advantage.
Benefits
- Competitive salary
- Meaningful equity participation
- Comprehensive benefits package via TriNet (including health, vision, dental, life insurance, income protection, and 401k support)
- Wellness perk supporting employee wellbeing
- Opportunity to work in a fast-growing, global sports technology environment
- Career development pathways across onboarding, operations, enablement, and account management
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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