This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Billing Specialist based in United Kingdom.
This role focuses on supporting customers and internal teams with accurate and efficient billing and subscription management solutions.
You will handle billing inquiries, resolve account-related issues, and contribute to improving the overall customer experience.
Working within a collaborative and international environment, you will combine customer support expertise with analytical thinking and process improvement.
The position offers the opportunity to work with subscription-based products and contribute to operational excellence.
You will analyze trends, identify improvement opportunities, and help create smoother billing processes for customers worldwide.
This is an ideal opportunity for a detail-oriented professional who enjoys problem-solving and making a measurable impact.
Accountabilities
The Associate Billing Specialist will be responsible for managing billing support activities, resolving subscription-related requests, and helping improve processes that enhance customer satisfaction and operational efficiency.
- Handle customer billing and subscription inquiries through email and phone while ensuring timely and accurate resolutions.
- Manage billing support tickets, prioritize requests, follow up on open cases, and take ownership of customer issues.
- Resolve complex billing situations, including compensation requests, refunds, credits, and finance-related inquiries.
- Gather relevant information to support credit and refund decisions while maintaining accurate subscription records.
- Escalate complex cases when necessary and collaborate with internal teams to identify effective solutions.
- Analyze billing support trends and recommend process improvements to enhance the customer experience.
- Contribute to internal and external support documentation, including knowledge base articles and tutorials.
- Assist with special projects, cross-functional initiatives, and month-end billing processes when required.
- Collaborate with teams across the organization to identify and resolve subscription-related issues.
Requirements:
The ideal candidate has experience in billing support, customer service, or subscription management, with strong attention to detail and a proactive approach to problem-solving.
- Previous experience in billing support, subscription management, customer service, or a similar role.
- Strong written and verbal communication skills in English and Spanish.
- Excellent analytical and problem-solving abilities with a customer-focused mindset.
- High attention to detail and the ability to make accurate decisions in sensitive situations.
- Experience working with billing processes, subscription systems, or customer support platforms.
- Confidence managing challenging customer requests while maintaining accountability and professionalism.
- Strong organizational skills with the ability to prioritize multiple tasks effectively.
- Proficiency in Excel or Google Sheets.
- Experience using customer support ticketing systems such as Zendesk or similar platforms is a plus.
- Familiarity with data reporting tools such as Google Data Studio is considered an advantage.
- Availability to work Monday–Friday, 06:00 AM–3:00 PM UTC.
Benefits:
- Fully remote work environment with a remote-first culture.
- Paid time off in accordance with local labor requirements.
- Monthly wellness Fridays providing an additional long weekend.
- Fully paid parental leave.
- Home office stipend based on country of residence.
- Access to professional development courses and learning opportunities.
- Opportunities for upskilling, manager training, and knowledge sharing.
- Opportunity to work within a diverse international team across multiple countries.
- Collaborative environment focused on innovation, customer experience, and continuous improvement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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