This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Customer Support Technician in the United States.
This is an excellent entry-level opportunity for a customer-focused professional to join a fast-paced technical support environment within the insurance technology space. In this role, you will be the first point of contact for customers, helping them troubleshoot software and product-related issues through phone, email, and chat channels. You will play a key role in ensuring a smooth customer experience by resolving inquiries efficiently, documenting issues accurately, and escalating complex cases when needed. The position offers a supportive and collaborative team environment where learning, curiosity, and continuous improvement are highly encouraged. Ideal candidates are strong communicators who enjoy problem-solving and working with technology in a service-driven setting. This role is well suited for individuals looking to grow their career in customer support and gain exposure to enterprise software systems.
Accountabilities:
- Respond to customer inquiries via phone, email, and chat regarding software, hardware, and product-related issues.
- Troubleshoot and triage customer problems to identify root causes and document issues accurately.
- Provide clear, professional, and timely resolutions while maintaining a strong customer service focus.
- Escalate complex technical issues to appropriate internal teams when necessary.
- Maintain accurate case records using support and ticketing systems.
- Collaborate with team members to ensure consistent and high-quality customer support delivery.
- Follow established support processes and contribute feedback for continuous improvement.
- Ensure a positive customer experience through effective communication and problem resolution.
Requirements:
- 1+ year of experience in customer service, technical support, or a related role.
- Strong written and verbal communication skills, including telephone-based support.
- Comfortable working with technology and Microsoft Office applications.
- Ability to learn and navigate case management or ticketing systems (e.g., Salesforce, Jira, Freshdesk, Talkdesk).
- Strong problem-solving skills and a customer-first mindset.
- Ability to work independently and collaboratively in a team environment.
- Detail-oriented with strong organizational and documentation skills.
- Comfortable troubleshooting software or technical issues with guidance.
- High school diploma or equivalent required; additional education or certifications are a plus.
- Interest in technology and willingness to learn complex systems.
Benefits:
- Competitive base salary ranging from $42,000 to $52,000 USD annually.
- Comprehensive medical, dental, and vision insurance coverage.
- Paid holidays, vacation time, and wellness days.
- Bonus day off for your birthday.
- Remote-first work environment within the United States.
- Opportunities for training, learning, and career development.
- Supportive and inclusive team culture focused on collaboration and growth.
- Exposure to enterprise software systems and technical support workflows.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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