This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Associate Director, CRM Software Engineering - Patient Access based in United States.
The Associate Director, CRM Software Engineering plays a strategic technical leadership role in designing, developing, and delivering CRM solutions that support patient access programs and healthcare services.
This position combines hands-on software architecture expertise with team leadership, stakeholder collaboration, and platform innovation.
The role is responsible for shaping CRM capabilities, guiding development practices, and ensuring technology solutions align with business and patient-focused objectives.
You will collaborate with technology leaders, business teams, and cross-functional stakeholders to translate complex needs into scalable solutions.
The ideal candidate brings deep CRM platform expertise, strong software engineering knowledge, and the ability to lead teams in a regulated healthcare environment.
This is an opportunity to influence digital transformation initiatives while improving technology experiences that support better patient outcomes.
Accountabilities:
The Associate Director, CRM Software Engineering is responsible for leading CRM platform strategy, software architecture, development execution, and technical delivery while ensuring solutions meet business and client requirements.
- Lead the planning, design, architecture, and implementation of CRM platform solutions across the full software development lifecycle.
- Provide technical leadership for CRM capabilities, software engineering practices, and platform enhancements.
- Define and guide technical designs that translate business objectives into scalable and effective system architectures.
- Collaborate with technology teams, business stakeholders, and external partners to deliver high-quality software solutions.
- Oversee CRM development resources, including software development managers, architects, engineers, and testing teams.
- Establish and improve software development standards, tools, processes, documentation practices, and engineering methodologies.
- Support infrastructure design, platform upgrades, troubleshooting, and technical improvements when required.
- Lead demonstrations of technical capabilities and solutions for technical, operational, and client stakeholders.
- Develop and measure application development practices to improve quality, efficiency, and delivery outcomes.
- Promote Agile software development principles and continuous improvement across development teams.
- Drive change management efforts to support adoption, usability, and ongoing optimization of CRM solutions.
- Serve as a bridge between technical teams and business stakeholders, ensuring successful delivery of patient access technology initiatives.
Requirements:
The ideal candidate has extensive experience leading software engineering teams, designing enterprise CRM solutions, and delivering technology platforms in complex environments.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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