Accountabilities:

• Program Performance & Analytics: Monitor operational dashboards, KPIs, metrics, and other performance indicators to identify trends, opportunities, and areas requiring improvement.
• Data Management: Partner with external data teams to develop and refine dashboards, fulfill ad hoc data requests, conduct analyses, and maintain high data quality standards.
• Operational Insights: Lead data review sessions, identify anomalies and performance patterns, and conduct root-cause analyses that translate into practical recommendations for leadership.
• Forecasting & Financial Analysis: Support monthly, year-to-date, and annual product inventory forecasting and variance analysis, helping leadership understand operational and financial trends.
• Budget Management: Assist with operating budget reporting, monitor actuals against expectations, explain variances, and support the development of internal planning and communication materials.
• Vendor Coordination: Collaborate with vendor management teams to create and manage purchase orders, complete monthly accruals, reconcile invoices, and coordinate data-related activities.
• Strategic Reporting: Prepare reports, presentations, training materials, and internal communications that help stakeholders understand program performance and make informed decisions.
• Operational Effectiveness: Develop recommendations to improve program processes, efficiency, and outcomes based on quantitative analysis and operational observations.
• Compliance & Quality: Maintain rigorous quality and compliance standards, promptly escalate issues, and recommend solutions in accordance with established procedures and timelines.
• Program Support: Provide operational support during periods of increased demand, including enrollment or re-enrollment periods, as needed.
• Safety Reporting: Identify and report adverse events through established systems and processes in accordance with applicable requirements.
• Cross-Functional Collaboration: Coordinate activities across multiple functional groups, build strong working relationships, and influence stakeholders to drive timely and effective outcomes.

Requirements:

• Education: Bachelor's degree required; an advanced degree such as an MBA or MHA, or a relevant clinical qualification such as PharmD, RPh, or PA, is preferred.
• Relevant Experience: At least 3 years of relevant experience with comprehensive knowledge of patient support services, including benefits verification, patient assistance programs, and specialty pharmacy interactions.
• Patient Services Background: Experience supporting customer service, patient services, or patient assistance programs, particularly with progressive responsibility, is highly valued.
• Patient Assistance Expertise: Previous experience working for a patient assistance foundation is preferred.
• Data Analytics: Demonstrated ability to work with large and complex datasets, identify meaningful patterns, and translate quantitative findings into actionable business insights.
• Strategic Thinking: Strong analytical and problem-solving capabilities, with the ability to use data-driven insights to identify operational improvements and support strategic decisions.
• Communication: Excellent written, verbal, and presentation skills, with confidence communicating analytical findings and recommendations to diverse stakeholders.
• Influencing & Collaboration: Ability to coordinate across functional teams, build relationships, influence without direct authority, and proactively drive results.
• Organization: Strong ability to multitask and manage deadlines, conflicting priorities, and changing requirements in a demanding environment.
• Regulatory Knowledge: Familiarity with HIPAA, patient privacy requirements, and other applicable healthcare and regulatory standards.
• Leadership: Demonstrated ability to take ownership, exercise sound judgment, escalate issues appropriately, and contribute to continuous improvement.
• Technical & Business Acumen: Comfortable navigating operational data, dashboards, financial information, performance metrics, and vendor-provided reporting.

Benefits:

• Salary: $160,300–$297,700 per year, with the final offer determined by relevant skills, experience, and other applicable factors.
• Performance Incentive: Eligibility for a performance-based cash incentive.
• Equity: Depending on role level, eligibility for consideration for annual equity awards.
• Healthcare: Comprehensive health, life, and disability benefits.
• Retirement: 401(k) plan with company contribution and matching.
• Time Off: Generous vacation, personal days, paid holidays, and other leave programs.
• Work Arrangement: Remote position available anywhere in the United States, subject to applicable legal-entity restrictions.
• Professional Impact: Opportunity to influence patient assistance program strategy, operational effectiveness, data-driven decision-making, and patient access.
• Collaborative Environment: Cross-functional work with business, data, vendor, and operational teams in a highly visible role.
• Development: Opportunities to strengthen expertise across analytics, healthcare operations, patient services, program strategy, and business performance.