This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, Partner Success based in the United States.
This is a high-impact leadership opportunity for an experienced partnership professional passionate about driving growth across enterprise-level merchant accounts within the fintech, payments, and eCommerce landscape. In this role, you will serve as a strategic advisor to key partners, helping them maximize performance through data-driven insights, innovative payment solutions, and collaborative business planning. Working in a fast-paced, remote-first environment, you will lead cross-functional initiatives that enhance customer engagement, increase revenue, and strengthen long-term commercial relationships. The position offers significant visibility with executive stakeholders and the opportunity to influence strategic decisions across multiple business functions. Success in this role requires a combination of commercial expertise, analytical thinking, and relationship management excellence. Candidates fluent in Mandarin will play a critical role in supporting and expanding relationships with a key segment of merchant partners.
Accountabilities:
- Manage and grow a portfolio of strategic enterprise merchant partnerships, driving performance across revenue, transaction volume, profitability, customer acquisition, and overall business growth.
- Develop and execute data-driven account strategies, leveraging market intelligence and performance insights to identify opportunities for expansion and increased engagement.
- Partner closely with executive stakeholders to design and optimize omnichannel payment experiences across digital, mobile, and in-store environments.
- Lead business reviews and strategic planning sessions, presenting actionable recommendations and performance insights that support informed decision-making.
- Identify and execute cross-sell and upsell opportunities by aligning evolving partner needs with available products, services, and growth initiatives.
- Collaborate with product, analytics, marketing, and operations teams to advocate for partner needs, resolve challenges, and contribute to future innovation.
- Support contract renewals and commercial negotiations while maintaining strong, long-term relationships that create mutual value.
- Utilize AI-powered insights and predictive analytics to forecast performance, uncover growth opportunities, and personalize engagement strategies.
- Travel up to 30โ40% as needed to support client meetings, strategic planning sessions, and relationship-building activities.
Requirements
- 12+ years of experience in strategic account management, partnership management, or client success roles, including at least 7 years focused on eCommerce environments.
- Proven track record of managing enterprise-scale partnerships within fintech, digital payments, eCommerce, retail technology, or related industries.
- Fluency in both written and spoken Mandarin is required to effectively support and communicate with designated merchant partners.
- Strong experience influencing executive stakeholders and driving measurable commercial outcomes in complex, matrixed organizations.
- Deep understanding of Buy Now, Pay Later (BNPL), digital payments, consumer financing, checkout optimization, and merchant operations.
- Demonstrated success developing and executing growth strategies, including cross-sell and upsell initiatives across large partner organizations.
- Excellent analytical, presentation, communication, and storytelling skills, with the ability to translate complex data into clear business recommendations.
- Experience building account plans, marketing activations, forecasting models, and performance-driven partnership strategies.
- Proficiency with CRM platforms such as Salesforce and strong familiarity with forecasting, pipeline management, and commercial documentation processes.
- Experience using AI tools, automation platforms, or advanced analytics to improve decision-making and partner engagement.
- Ability to thrive in high-growth environments while demonstrating collaboration, adaptability, and strong business judgment.
Benefits
- Annual base salary ranging from $135,000 to $150,000 USD.
- Additional commission opportunity, with on-target earnings (OTE) ranging from approximately $175,000 to $195,000 USD.
- Potential eligibility for bonus programs and equity awards.
- Flexible remote-first working environment with optional access to a Manhattan office location.
- Unlimited paid time off (PTO).
- Generous paid parental leave and family support programs.
- Company-sponsored 401(k) matching.
- Learning and wellness stipend to support personal and professional development.
- Comprehensive employer-sponsored healthcare coverage for employees and eligible dependents.
- Casual and collaborative work culture focused on growth, innovation, and employee wellbeing.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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