This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, Training & Advising based in the United States.
This leadership role is focused on strengthening student success operations through high-impact training, advising excellence, and staff development across a global education environment.
You will drive the design and continuous improvement of onboarding programs, professional development initiatives, and training frameworks that ensure consistent, high-quality student support services.
The position plays a key role in shaping operational standards, enhancing advising effectiveness, and building a culture of continuous learning across regional teams.
You will collaborate closely with academic departments, financial aid teams, and student support stakeholders to ensure seamless service delivery and alignment across functions.
A core part of the role involves mentoring staff, evaluating training outcomes, and using data-driven insights to improve performance and student experience.
You will also contribute to strategic initiatives supporting regional operations, policy alignment, and cross-campus collaboration.
This is a highly impactful leadership opportunity within a mission-driven academic environment focused on student success and organizational excellence.
Accountabilities:
- Lead the design, delivery, and continuous improvement of onboarding, training, and professional development programs for advising and student success teams.
- Develop instructional materials, online courses, and documentation (including LMS platforms such as Canvas) to ensure consistent service delivery.
- Coach, mentor, and support staff development while fostering a culture of collaboration, accountability, and continuous improvement.
- Evaluate training effectiveness using performance metrics, feedback, and data analysis to enhance learning outcomes.
- Partner with academic departments, financial aid, military education partners, and other stakeholders to ensure aligned advising practices.
- Serve as a key liaison between regional teams to standardize processes and improve cross-functional coordination.
- Support operational decision-making, including scholarship committee participation and discretionary funding reviews.
- Contribute to process improvements, student support enhancements, and strategic initiatives across regional operations.
Requirements:
- Bachelor’s degree in Education, Leadership, Counseling, or a related field.
- 3–5 years of experience in student support, academic advising, training, or higher education operations.
- Proven experience designing and delivering training programs, onboarding initiatives, and professional development content.
- Strong leadership skills with the ability to manage cross-functional initiatives and collaborate with diverse stakeholders.
- Excellent communication skills, including writing, presentation, and interpersonal abilities.
- Strong analytical, organizational, and problem-solving capabilities.
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook) and learning management systems such as Canvas.
- Ability to work in a structured, student-focused environment with attention to service quality and compliance.
- Willingness to travel occasionally for institutional events, graduations, or staff development activities.
- Experience in higher education or student success operations is strongly preferred.
Benefits:
- Generous paid time off, including up to 18 days in the first year plus 9+ paid holidays
- Retirement plan with 6% employer contribution and 4% matching contribution with no vesting period
- 100% tuition coverage for one undergraduate and one graduate degree
- Tuition discounts for spouse and dependent children up to age 26
- Flexible personal leave policies for work-life balance
- Remote work flexibility depending on role requirements
- Career development, mentoring, and leadership growth opportunities
- Collaborative academic environment focused on innovation and student success
- Exposure to global education operations and cross-functional leadership initiatives.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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