Accountabilities

• Support the development and execution of patient access and affordability workstreams, including program operations, copay support, and broader patient support offerings.
• Monitor program operations, process flows, business rules, readiness materials, and support resources, recommending improvements based on performance trends, stakeholder feedback, vendor insights, and changing business needs.
• Identify access, affordability, reimbursement, and operational barriers through program data, vendor feedback, field input, and stakeholder discussions, translating findings into actionable recommendations.
• Coordinate cross-functional reviews to ensure program materials, operating processes, and affordability solutions remain aligned with brand priorities, compliance requirements, and patient experience objectives.
• Manage day-to-day relationships and activities with patient services vendors, including hub, copay, affordability, data, digital engagement, and other operational partners.
• Coordinate vendor launch readiness, implementation checkpoints, testing timelines, go-live dependencies, issue resolution, escalation paths, and cross-vendor activities.
• Track vendor milestones, dependencies, risks, issues, decisions, testing activities, and readiness deliverables, providing concise updates and recommended actions to teams and leadership.
• Monitor vendor performance against service levels, KPIs, quality standards, business rules, and operating procedures, escalating compliance, budget, performance, or timeline risks with proposed resolutions.
• Support MSA, SOW, change order, invoice, and budget tracking activities by coordinating inputs across procurement, legal, finance, compliance, and patient services teams.
• Maintain launch readiness trackers, action items, dependencies, meeting outputs, and operational documentation for assigned patient services workstreams.
• Coordinate with Commercial, Market Access, Data & Analytics, Marketing, Trade, Legal/Compliance, field reimbursement, and external partners to resolve dependencies and maintain alignment.
• Support launch workshops, vendor sessions, readiness reviews, and governance meetings through preparation of materials, documentation of decisions, and follow-up management.
• Develop and interpret reports covering program performance, access and reimbursement, affordability utilization, patient engagement, case outcomes, vendor performance, and pharmacy performance.
• Identify trends, operational gaps, and root causes, translating findings into clear recommendations for leadership, vendors, and cross-functional stakeholders.
• Drive continuous improvement initiatives focused on quality, scalability, cycle time, data visibility, compliance, and patient experience.
• Partner with analytics and vendors to refine data definitions, reporting cadences, dashboards, and performance review materials.

Requirements

• Bachelor’s or Associate degree required; an advanced degree such as an MBA, MPH, PharmD, or another relevant graduate degree is preferred.
• 7+ years of experience in patient services, hub operations, affordability programs, field reimbursement, market access, pharmaceutical operations, consulting, healthcare services, or a related field.
• Demonstrated experience implementing, managing, or optimizing patient support programs and vendor relationships within pharmaceutical, biotech, specialty pharmacy, hub services, or healthcare environments.
• Strong understanding of reimbursement processes, pharmacy distribution, payer dynamics, benefits verification, prior authorization, appeals, copay assistance, patient assistance programs, and relevant compliance requirements.
• Strong analytical capabilities, with the ability to interpret operational data, identify trends, develop insights, and communicate recommendations to senior leadership and cross-functional stakeholders.
• Proven project management skills and the ability to manage multiple priorities in a fast-paced, deadline-driven, and entrepreneurial environment.
• Excellent written, verbal, presentation, collaboration, and stakeholder management skills.
• Ability to influence without direct authority and build alignment across internal functions and external partners.
• Experience managing vendors, timelines, operational issues, service levels, governance processes, budgets, contracts, and related business inputs.
• Proficiency with Microsoft Office Suite; familiarity with CRM platforms, patient services reporting systems, dashboards, and data analytics tools is preferred.
• Experience supporting a new product launch or major patient support program implementation is advantageous.
• Experience with cardiovascular, specialty, or retail pharmacy benefit products is preferred.
• Experience partnering with field reimbursement or access account teams to identify payer trends and HCP workflow barriers is a plus.
• Strong experience preparing leadership-ready presentations, vendor business reviews, readiness updates, operational dashboards, and issue escalation materials is preferred.
• Ability to travel up to 20–25% based on business needs, including occasional overnight travel.
• Ability to work during East Coast business hours.

Benefits

• Annual salary range of $205,000–$235,000 USD.
• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) benefits.
• Eligibility to participate in incentive programs tied to individual and company performance.
• Fully remote work environment.
• Opportunity to contribute to the launch and optimization of patient support programs in a growing biopharmaceutical organization.
• Collaborative environment with exposure to cross-functional teams, external vendors, and senior leadership.
• Professional growth opportunities through involvement in strategic patient access, affordability, launch readiness, and operational initiatives.
• Up to approximately 20% travel based on business requirements.
• Compensation may vary depending on geographic location, experience, education, skills, and other relevant factors.