Associate Executive Director

Accountabilities

• Partner with the Executive Director to oversee day-to-day community operations, ensuring high standards of quality, service, resident satisfaction, associate engagement, and operational efficiency.
• Support the management of multiple areas of the community, including hospitality, health services, dining, programming, sales, maintenance, and business office functions.
• Help drive strong financial and operational results while maintaining a resident-focused approach to decision-making.
• Provide direct leadership to approximately three to five department heads, while supporting the Executive Director with the direction and development of other department leaders and associates.
• Interview, hire, onboard, train, and develop associates in accordance with organizational policies and applicable regulations.
• Plan, assign, and direct work while monitoring performance, recognizing achievements, addressing performance concerns, and resolving employee complaints or workplace issues.
• Build a positive and engaging environment that supports both resident well-being and associate satisfaction.
• Apply independent judgment to address operational challenges and make effective decisions when circumstances require.
• Analyze problems at both strategic and functional levels and implement practical solutions.
• Prioritize and coordinate multiple operational responsibilities while maintaining consistent service standards.
• Participate in regional rotations and training across communities to develop comprehensive operational and leadership expertise.
• Build the experience and capabilities required to progress toward future Executive Director opportunities.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and professional experience.
• One to three years of management experience in a comparable environment, preferably involving senior living, hospitality, healthcare, or another service-focused operation.
• Demonstrated ability to lead teams, influence others, and achieve results through department leaders and associates.
• Strong customer service, interpersonal, leadership, and communication skills.
• Ability to make sound independent decisions and exercise good judgment in complex or time-sensitive situations.
• Strong organizational and time-management skills, with the ability to prioritize, manage multiple responsibilities, and meet operational demands.
• Proven problem-analysis and resolution capabilities at both strategic and functional levels.
• Proficiency with Microsoft Office, internet-based tools, and industry-specific software used for marketing, payroll, and accounts payable/receivable.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to meet applicable state licensing requirements where required.
• Strong commitment to creating a welcoming, engaging, and service-oriented environment for residents and employees.

Benefits

• Competitive annual salary of $105,000–$115,000 USD, with final compensation based on experience, qualifications, location, community size, certifications, and training.
• Competitive health, vision, and dental insurance options.
• Retirement plan options to support long-term financial well-being.
• Tuition reimbursement opportunities for continued professional development.
• Employee Assistance Program and additional resources supporting employee well-being.
• Opportunities for professional growth, leadership development, and advancement toward future Executive Director roles.
• Exposure to multiple operational functions and regional communities through structured training and rotations.
• A supportive, inclusive, and collaborative workplace that values diverse perspectives and professional development.
• Meaningful work focused on improving the daily lives, experiences, and well-being of senior residents.
• Access to tools and resources designed to support both personal and professional growth.