This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate IT Operations Engineer based in United States.
This role is an excellent opportunity for an early-career IT professional looking to build hands-on experience supporting enterprise technology environments.
You will help maintain critical IT systems, troubleshoot technical issues, and provide reliable support to end users across multiple locations.
The position combines hardware support, infrastructure operations, incident management, and system monitoring in a dynamic environment.
You will work with a broad range of technologies while developing the technical skills needed to grow within an IT organization.
The ideal candidate is curious, proactive, and motivated to learn while taking ownership of day-to-day operational challenges.
This remote role includes travel opportunities and offers exposure to diverse systems, infrastructure projects, and real-world IT operations.
Accountabilities
The Associate IT Operations Engineer will support daily technology operations by troubleshooting issues, maintaining infrastructure, and assisting users with hardware, software, and network-related needs. The role requires strong problem-solving abilities, attention to detail, and a willingness to continuously develop technical expertise.
- Provide end-user support for PCs, laptops, retail point-of-sale systems, iPads/iOS devices, printers, VoIP phones, and other technology equipment.
- Install, configure, maintain, and troubleshoot hardware and software systems.
- Assist with infrastructure support including servers, networking equipment, wireless systems, and connectivity technologies.
- Support Dell and Nutanix server environments, Windows Server platforms, network devices, and manufacturing technology systems.
- Monitor and respond to incidents through the IT helpdesk ticketing system.
- Investigate and resolve alerts from system monitoring platforms while escalating issues when needed.
- Perform routine testing and monitoring of IT systems to support security, reliability, and performance.
- Install software, apply patches, and assist with system updates across workstations, servers, and network devices.
- Document troubleshooting steps, resolutions, and technical procedures.
- Participate in after-hours, weekend, and holiday on-call rotations as required.
- Support IT planning, implementation, and administration activities across various technology functions.
- Travel up to 40% to provide technical support across operational locations.
Requirements:
The ideal candidate has foundational IT support experience, strong troubleshooting skills, and the motivation to expand their knowledge across enterprise hardware and infrastructure technologies.
- Ability and willingness to travel up to 40%.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- Up to two years of experience and/or training in IT support or related technical roles.
- Understanding of computer hardware, software systems, networking concepts, and end-user technology.
- Familiarity with PCs, laptops, mobile devices, point-of-sale systems, servers, and network equipment.
- Basic knowledge of network troubleshooting, including Ethernet and fiber optic connectivity.
- Experience with system monitoring tools is a plus.
- Ability to diagnose and resolve hardware and software issues effectively.
- Strong communication skills with the ability to support internal users and collaborate with technical teams.
- Ability to manage multiple priorities and follow established IT procedures.
- Comfortable performing physical tasks such as equipment installation, lifting up to 50 pounds, and moving through operational environments.
- Flexibility to participate in on-call support schedules.
- Ability to meet required licensing and background check requirements.
Benefits:
- Remote work flexibility with travel-based support opportunities.
- Competitive compensation range of $65,000–$75,000 USD based on experience, qualifications, and location.
- Eligibility for a discretionary annual incentive program based on individual and organizational performance.
- Opportunity to develop technical skills across enterprise IT systems and infrastructure.
- Exposure to a wide range of hardware, networking, and operational technologies.
- Collaborative environment with opportunities for career growth within IT operations.
- Hands-on experience supporting a growing organization with diverse technology needs.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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