Associate, Recruitment & Admissions - Career Accelerator

Accountabilities:

• Manage an assigned portfolio of accepted learners from offer acceptance through enrollment and program start, ensuring each learner progresses through required milestones and remains engaged throughout the onboarding journey.
• Guide learners through enrollment requirements, including seat acceptance, agreements, documentation, technology readiness, employment verification, payment verification, and other program commitments.
• Conduct proactive outreach through phone, email, SMS, and virtual meetings to maintain learner momentum, answer questions, communicate deadlines, and ensure learners understand upcoming requirements and next steps.
• Build trusted relationships with diverse learners and provide responsive, empathetic support while identifying and resolving barriers that could prevent or delay successful enrollment.
• Monitor individual learner progress against established deadlines, proactively intervene when milestones are at risk, and escalate issues that require additional support or cross-functional intervention.
• Manage learner pipelines to support enrollment, seat-fill, and cohort-readiness targets, participating in regular pipeline reviews and identifying trends, gaps, risks, and opportunities for intervention.
• Maintain accurate and timely learner records, pipeline statuses, activity notes, milestones, barriers, and next steps in Salesforce and other relevant systems.
• Execute established admissions and enrollment workflows, contribute to data integrity and reporting, and identify discrepancies or process issues that may affect learner or cohort outcomes.
• Collaborate with Admissions & Enrollment, Instructional, Operations, Product, Curriculum, and other teams to communicate learner readiness, address emerging issues, and support successful cohort launches.
• Share recurring learner feedback, barriers, and insights with relevant stakeholders to inform improvements to communications, programs, systems, and enrollment processes.
• Contribute to process improvements, workflow enhancements, special projects, and operational initiatives designed to strengthen the learner experience and improve enrollment outcomes.

Requirements:

• 1–3 years of experience in admissions, enrollment, recruiting, customer success, inside sales, student services, workforce development, or a comparable customer-facing role is preferred.
• Experience managing a portfolio, pipeline, caseload, or group of customers or learners, with the ability to organize multiple relationships and follow-ups while maintaining consistent service levels.
• Demonstrated ability to build rapport quickly, proactively engage individuals, establish trust, and work toward measurable goals or performance targets.
• Excellent written and verbal communication skills, with the ability to explain requirements, deadlines, processes, and next steps clearly to learners from diverse backgrounds.
• Strong interpersonal skills, empathy, and sound judgment, particularly when supporting individuals through challenging situations or addressing barriers to enrollment.
• Highly organized and detail-oriented, with the ability to manage competing priorities, maintain accurate records, follow established workflows, and meet time-sensitive deadlines.
• Experience with Salesforce, CRM platforms, student information systems, applicant tracking systems, or similar workflow and relationship-management technologies is preferred.
• Comfortable using data and technology to monitor pipelines, maintain accurate information, identify risks, and execute structured operational processes.
• Goal-oriented, accountable, dependable, and proactive, with a willingness to take ownership of learner issues and follow them through to resolution.
• Adaptable and improvement-oriented, with the ability to identify opportunities to strengthen processes, systems, communications, and learner experiences.
• Collaborative and effective in a distributed, cross-functional environment, with the ability to communicate learner needs and operational risks across multiple teams.
• Mission-driven and motivated by the opportunity to advance economic mobility through education, technical training, and workforce development.
• Candidates should be comfortable working remotely and collaborating across a distributed organization.

Benefits:

• $45,000–$50,000 annual salary, with compensation determined in part by geographic location, qualifications, and experience.
• More than 40 days of potential paid time off annually for eligible full-time employees through a combination of holidays, vacation, and wellness hours.
• 22 paid holidays annually, including a week off around Independence Day and a week before the New Year.
• Wellness hours for sick, safe, or personal needs, plus vacation accrual that increases with tenure.
• Comprehensive medical coverage with multiple plan options through Cigna or Kaiser Permanente where available.
• Health Reimbursement Account with reimbursement of eligible out-of-pocket expenses up to $4,000 for individuals and $8,000 for families.
• Dental and vision insurance, with employer-paid dental and vision premiums for employees who waive medical coverage.
• 401(k) retirement plan with a current 100% employer match on contributions up to 6%, with eligibility and full vesting after 90 days.
• Employer-paid life and AD&D insurance and short-term disability coverage, with options for additional life and long-term disability insurance.
• Employee Assistance Program providing confidential, 24/7 counseling, legal, and financial support for employees and household members.
• Up to 6 weeks of fully paid parental leave for eligible employees.
• Flexible Spending Accounts for healthcare, dependent care, and commuting expenses.
• Voluntary benefits including accident, critical illness, hospital indemnity, legal services, and pet insurance.
• Healthcare concierge services, financial wellness resources, and employee discount programs.
• Tuition reimbursement and access to e-learning and ongoing professional development programs.
• Fully remote work environment with flexibility designed to support distributed collaboration and work-life balance.
• Opportunity to contribute to accessible technical education and workforce development while helping learners move toward high-growth career opportunities.