This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Associate, Resuscitation Support Centre based in Canada.
This role is a key front-line position supporting national resuscitation education programs that help save lives through CPR, First Aid, and advanced training standards across Canada. You will act as the primary point of contact for students, instructors, and training partners, ensuring smooth delivery of learning services and certifications. The position blends customer service, technical troubleshooting, and administrative coordination in a fast-paced, mission-driven environment. You will handle a variety of inquiries ranging from account management to platform support, while maintaining high standards of accuracy and empathy. Working remotely across Canada, you will contribute directly to ensuring training quality, accessibility, and operational excellence. This is a high-impact role where attention to detail and service mindset directly support life-saving education initiatives.
Accountabilities:
- Serve as the first point of contact for students, instructors, and training partners, providing timely, professional, and empathetic support while resolving routine to moderately complex inquiries.
- Manage account administration tasks including profile updates, duplicate merges, certification lookups, instructor and partner account management, and roster corrections.
- Provide technical support for learning and CRM platforms (e.g., Docebo, Salesforce), including login issues, course access, enrollment errors, and troubleshooting escalated Tier 1 cases.
- Process invoice and payment corrections, investigate transaction issues (e.g., Moneris), and resolve billing discrepancies while maintaining financial accuracy.
- Ensure data integrity by auditing course records, validating account changes, and applying resuscitation program policies consistently and accurately.
- Support continuous improvement of systems and processes by escalating complex issues, documenting findings, and contributing to SOP updates and UAT testing.
Requirements:
- Post-secondary diploma or certificate in a relevant field such as administration, healthcare, medical terminology, or customer service.
- 2–3 years of experience in customer service, contact center, or administrative roles in high-volume, fast-paced environments.
- Strong ability to troubleshoot technical issues and work with CRM/LMS platforms such as Salesforce and Docebo.
- Excellent communication skills (written and verbal) with the ability to handle sensitive or difficult customer interactions professionally.
- Strong organizational skills with high attention to detail and ability to manage multiple priorities effectively.
- Ability to apply policies accurately while exercising judgment to escalate issues when necessary.
- Bilingualism in French and English is an asset.
- Reliability, adaptability, and a strong commitment to service excellence and continuous learning.
Benefits:
- Competitive salary range of $45,000 to $50,000 CAD, aligned with experience and internal compensation structure.
- Full benefits package including medical, dental, and vision coverage.
- Paid wellness days and personal days to support work-life balance and employee well-being.
- Flexible remote work arrangement available anywhere in Canada, with structured working hours (10:00 a.m. to 6:00 p.m. ET).
- Home office and mobile phone expense support.
- Opportunity to contribute to a mission-driven organization focused on saving lives and improving health outcomes.
- Inclusive and values-driven work culture emphasizing diversity, equity, and continuous improvement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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