This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Systems Engineer in India.
This role is a great entry point into a fast-paced, client-facing technical operations environment where you will support critical applications and infrastructure in a 24×7 setup. You will be part of a high-performing support team responsible for ensuring service continuity, rapid incident resolution, and strong end-user experience across global clients. The position combines technical troubleshooting, monitoring, and coordination with development teams to resolve issues efficiently. You will gain exposure to application support, infrastructure monitoring, and IT service management processes in a production environment. The role also involves direct interaction with stakeholders, making communication and service quality key aspects of success. This is an opportunity to build strong foundational skills while contributing to mission-critical operational stability.
Accountabilities:
- Provide Level 1 support in a 24×7 operational environment, ensuring timely resolution of application and infrastructure incidents.
- Monitor systems and applications using standard tools, identifying issues and escalating with appropriate technical context to development teams.
- Analyze incidents through log reviews, recordings, and system data to assess user impact and service disruptions.
- Maintain incident tracking, update known issues documentation, and support consistent resolution practices across teams.
- Coordinate with clients and internal teams to ensure clear communication, issue ownership, and timely updates on ongoing cases.
- Participate in daily and weekly operational calls, providing updates on incidents, progress, and service performance.
- Contribute to client reporting and presentations, including weekly/monthly service reviews and status updates.
- Support continuous improvement by identifying recurring issues and assisting in remediation efforts.
- Maintain operational and technical documentation, including procedures and troubleshooting guides.
- Build strong working relationships with clients and internal stakeholders to ensure a high-quality support experience.
Requirements:
- 1+ year of experience in application support, infrastructure monitoring, or IT service desk environments.
- Familiarity with 24×7 support operations such as Global Command Center or frontline monitoring teams.
- Basic understanding of Windows Server environments, IIS, .NET applications, and system logs.
- Exposure to application and infrastructure monitoring tools for incident detection and analysis.
- Basic SQL knowledge, including queries, job monitoring, blocking issues, and database availability concepts.
- Experience with ITSM tools such as ServiceNow or similar service management platforms.
- Understanding of networking fundamentals and basic Azure monitoring concepts.
- Ability to analyze issues logically and escalate with clear, structured technical information.
- Strong communication skills in English, with experience supporting international clients preferred.
- Familiarity with ITIL concepts (ITIL Foundation certification is an advantage).
- Proficiency in Excel and Power BI for reporting and data visualization is a plus.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Benefits:
- Competitive compensation with opportunities for career growth in technical operations.
- Exposure to global 24×7 enterprise support environments and client-facing operations.
- Learning opportunities across application support, infrastructure monitoring, and ITSM processes.
- Structured training and skill development in troubleshooting, SQL, and system monitoring tools.
- Collaborative work environment with strong mentorship and knowledge sharing.
- Opportunities to work with modern monitoring and service management platforms.
- Paid time off, holidays, and employee support programs promoting work-life balance.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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