Associate - Trust & Safety

Accountabilities

• Review and moderate audio, chat, and user interactions in accordance with community guidelines, safety policies, and platform standards.
• Identify, investigate, and take appropriate action against abusive, harmful, fraudulent, or otherwise policy-violating content and behavior.
• Escalate high-risk, sensitive, or complex cases to the appropriate internal teams for timely resolution.
• Review user reports, appeals, and flagged conversations to ensure moderation decisions are fair, consistent, and aligned with established policies.
• Conduct quality audits of moderated interactions and maintain accurate, complete moderation records.
• Monitor moderation trends and identify recurring risks, patterns, or opportunities to improve platform safety and user experience.
• Provide insights and feedback that can support improvements to policies, moderation workflows, and operational processes.
• Collaborate with Product, Operations, Quality, and Trust & Safety teams to strengthen moderation standards and practices.
• Handle sensitive or emotionally challenging content with empathy, professionalism, objectivity, and strict confidentiality.
• Contribute to a safe, respectful, and inclusive online environment through consistent application of safety standards.

Requirements

• Bachelor’s degree in any discipline.
• 1–2 years of experience in Trust & Safety, content moderation, community moderation, quality auditing, customer support, or a similar operational role.
• Strong understanding of online safety, community guidelines, content moderation principles, and policy enforcement.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to assess situations objectively and act appropriately.
• Strong written and verbal communication skills.
• Fluency in English and Tamil is mandatory, including reading, writing, and speaking.
• Ability to review sensitive, disturbing, or emotionally challenging content while maintaining professionalism, objectivity, and emotional resilience.
• Working knowledge of Microsoft Excel, CRM tools, and moderation, ticketing, or case-management platforms.
• High attention to detail and the ability to make accurate, consistent decisions in a fast-paced environment.
• Strong interpersonal skills, empathy, discretion, and sound judgment when handling sensitive situations.

Preferred:

• Experience in Trust & Safety operations for social, chat, voice, community, or other user-generated-content platforms.
• Familiarity with moderation dashboards, quality assurance tools, or ticketing systems.
• Understanding of abuse detection, fraud prevention, risk identification, and policy enforcement.
• Previous experience working in a startup or rapidly evolving digital environment.

Benefits

• 12-month contract employment.
• Fully remote, work-from-home position in India.
• Opportunity to contribute directly to a safer and more trusted digital community.
• Hands-on experience with large-scale Trust & Safety operations.
• Exposure to content moderation, policy enforcement, quality assurance, and community operations.
• Collaboration with cross-functional teams including Product, Operations, Quality, and Trust & Safety.
• Fast-paced startup environment with significant learning and professional growth opportunities.
• Opportunity to help shape safety standards and improve the quality of digital interactions.