This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Automation Engineer 2 - Technical Support based in India.
This is an exciting opportunity for an early-career automation professional to help shape the future of AI-driven customer support operations. The role focuses on building and scaling intelligent automations that enhance customer experiences, improve operational efficiency, and reduce manual workloads. Working within a remote-first and globally distributed environment, you will collaborate with support, customer experience, and AI teams to design practical solutions using modern platforms and emerging technologies. This position offers significant exposure to AI-powered support ecosystems, rapid learning opportunities, and the chance to make a measurable impact through innovation and continuous improvement.
Accountabilities:
- Design, build, and deploy AI-powered automations across customer support platforms and enterprise tools.
- Develop workflows for automated case resolution, intelligent routing, case enrichment, and support process optimization.
- Prototype, test, and iterate on automation solutions to ensure reliability, scalability, and business impact.
- Collaborate closely with cross-functional stakeholders to translate operational challenges into effective technical solutions.
- Monitor automation performance, analyze outcomes, and continuously improve AI resolution rates and workflow efficiency.
- Support the organization's transition toward AI-first support operations by reducing manual intervention and increasing automation coverage.
- Contribute to maintaining secure, compliant, and privacy-focused automation practices aligned with information security standards.
Requirements
- Foundational experience building AI workflows, automations, or intelligent support solutions.
- Exposure to APIs, scripting languages, automation frameworks, or low-code/no-code platforms.
- Experience with customer support ecosystems such as Salesforce or similar platforms is preferred.
- Familiarity with AI tools such as Microsoft Copilot, Forethought, or comparable AI-powered automation platforms is advantageous.
- Demonstrated ability to deliver at least one functional AI automation project, with the capability to explain design decisions and outcomes.
- Strong analytical thinking, problem-solving abilities, and a proactive ownership mindset.
- Ability to adapt quickly to new technologies and thrive in fast-paced, evolving environments.
- Excellent collaboration and communication skills, with a strong commitment to continuous learning and innovation.
- Background in technical, engineering, computer science, or data-related disciplines is preferred.
Benefits
- Remote-first working model with the flexibility to collaborate from anywhere in India.
- Opportunity to work on cutting-edge AI technologies and real-world automation initiatives with global impact.
- Exposure to cross-functional international teams and modern support technology ecosystems.
- Inclusive and collaborative workplace culture focused on transparency, diversity, and employee wellbeing.
- Access to employee communities, wellness initiatives, and engagement programs that support work-life balance.
- Continuous learning opportunities and career growth within a rapidly evolving AI and automation landscape.
- Opportunity to contribute to meaningful public-sector digital transformation initiatives that positively impact communities worldwide.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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