This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Collections Specialist August based in the United States.
This role offers the opportunity to support customers through effective account resolution and payment solutions within a fast-paced financial services environment.
The Bilingual Collections Specialist will help improve repayment outcomes while delivering professional and respectful customer interactions.
You will manage collection activities, identify account challenges, and work directly with clients to find solutions.
The position requires strong communication skills, attention to detail, and the ability to balance customer support with business objectives.
You will contribute to collection performance goals while following established compliance standards and procedures.
This is a great opportunity for a motivated professional who enjoys problem-solving, negotiation, and making a direct impact in customer financial experiences.
Accountabilities:
The Bilingual Collections Specialist will be responsible for managing overdue accounts, supporting customers through payment resolution, and contributing to collection performance objectives. This role requires a customer-focused approach combined with strong organization and compliance awareness. Key responsibilities include:
- Managing the collection of outstanding payments as an individual contributor within the collections process.
- Reviewing accounts with overdue balances and identifying appropriate solutions to help customers return loans to current status.
- Conducting inbound and outbound calls with customers to resolve outstanding debts and provide payment support.
- Maintaining daily, weekly, and monthly collection goals and performance metrics.
- Documenting account activity, payment discussions, and resolution efforts accurately.
- Applying negotiation and communication techniques to encourage successful payment outcomes.
- Following established collections policies, procedures, and compliance requirements.
- Collaborating with team members and leadership to achieve department objectives.
Requirements:
The ideal candidate has experience in collections or customer-facing financial roles and demonstrates strong communication, negotiation, and organizational skills. Required qualifications include:
- 1–2 years of direct experience in credit and collections.
- Knowledge of sales, negotiation, and persuasion techniques.
- Excellent verbal and written communication skills.
- Bilingual English/Spanish fluency required.
- Experience with telemarketing or financial products is preferred.
- Proficiency with Microsoft Office applications.
- Strong motivation, goal orientation, and ability to meet performance targets.
- Professional demeanor and customer-focused approach.
- Ability to work effectively as part of a collaborative team.
- Strong attention to detail and ability to manage multiple account priorities.
Benefits:
- Competitive hourly compensation of $19.00 per hour plus bonus opportunities.
- Remote work flexibility.
- Opportunity to develop experience within the financial services and collections field.
- Collaborative team environment.
- Performance-driven culture with opportunities to contribute to meaningful customer outcomes.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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