Accountabilities:

• Handle inbound guest calls in English and French, assisting with room and suite reservations across luxury properties worldwide.
• Build meaningful guest relationships by actively listening, understanding individual preferences, and providing personalized recommendations.
• Recommend suitable rooms, packages, and premium options while delivering a confident, consultative reservation experience.
• Create memorable interactions through warmth, creativity, empathy, and authentic communication.
• Provide professional and efficient service while navigating multiple software systems and maintaining a high standard of guest care.
• Represent responsible, ethical, and sustainable hospitality practices in every guest interaction.
• Contribute to a collaborative, inclusive team environment and support shared customer service and business objectives.
• Use sound judgment and initiative to resolve guest needs and make decisions that enhance the overall experience.

Requirements

• Professional-level fluency in both English and French, with the ability to confidently handle guest interactions in both languages.
• Strong verbal communication, active listening, and interpersonal skills, with the professionalism required for a luxury guest experience.
• Experience and/or education in hospitality, tourism, sales, customer service, or contact centre environments.
• Genuine passion for travel, hospitality, luxury experiences, and helping others.
• Confidence to take initiative, make decisions, solve problems, and contribute positively to team success.
• Ability to navigate multiple software systems while delivering efficient and personalized service.
• Must be legally authorized to work full-time in Canada.
• Must be available to work 6:30 PM to 3:00 AM, including weekends and holidays, with periodic weekends off.
• Must live and work in New Brunswick, Nova Scotia, Prince Edward Island, Ontario, or Québec.
• Must be able to complete 4.5 weeks of fully paid onsite training in Moncton; travel and accommodation are provided for qualified candidates.
• For the remote position, must have a suitable home workspace and high-speed wired internet; wireless and satellite connections are not permitted.

Benefits

• $21.35 per hour, including a $1.50 per hour French-language premium.
• Additional $1.00 per hour shift premium for hours worked after midnight.
• $300 annual wellness subsidy.
• 4 weeks of paid vacation and 13 paid statutory holidays.
• Fully paid training during the initial onsite training period.
• 1 paid volunteer day each year.
• Predictable scheduling with 2 consecutive days off and periodic weekends off.
• Remote work flexibility after successfully completing 4.5 weeks of onsite training.
• Company-paid medical and dental coverage for you and your family.
• Company-matching pension plan of up to 5%.
• Exclusive discounted rates at luxury hotels worldwide.
• A diverse, multicultural, and inclusive team environment with opportunities for learning and career growth.
• A workplace culture focused on community impact, sustainability, responsible hospitality, and employee development.