This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Billing and Collections Specialist based in the United States.
This role is an excellent opportunity for a customer-focused professional who enjoys problem-solving, communication, and helping individuals navigate financial obligations. You will play a key role in managing account balances, contacting customers, and negotiating payment solutions while delivering exceptional service and maintaining regulatory compliance. The position combines relationship-building, investigation, negotiation, and account management responsibilities within a supportive and performance-driven environment. Comprehensive training is provided, including industry-specific regulations, collection practices, and technology platforms, making it an ideal opportunity for candidates looking to grow their expertise. Following the initial training period, the role transitions to a fully remote work arrangement. This position offers strong earning potential, career development opportunities, and a healthy work-life balance.
Accountabilities
- Contact customers regarding outstanding balances and guide them through available payment options and resolution strategies.
- Investigate account information, locate responsible parties, and gather relevant details to facilitate successful debt resolution.
- Negotiate payment arrangements that balance customer needs with business objectives while maintaining professionalism and compliance.
- Deliver high-quality customer service during challenging conversations, demonstrating empathy, conflict resolution skills, and effective communication.
- Maintain accurate documentation of customer interactions, payment agreements, and account activities within company systems.
- Meet individual and team performance objectives related to collections, account resolution, and customer engagement.
- Adhere to all applicable state and federal regulations governing collections activities and customer communications.
- Participate in ongoing training, coaching, and professional development initiatives to continuously improve performance and industry knowledge.
Requirements
- High school diploma or GED required.
- Strong customer service, communication, and interpersonal skills.
- Demonstrated resilience, persistence, and professionalism when managing challenging situations and difficult conversations.
- Effective negotiation and problem-solving abilities with a focus on achieving mutually beneficial outcomes.
- Ability to manage multiple priorities while maintaining attention to detail and compliance standards.
- Strong conflict resolution skills and the ability to remain composed in high-pressure environments.
- Self-motivated and goal-oriented mindset with the ability to work independently in a remote setting.
- Reliable internet connection with a minimum download speed of 15 Mbps and upload speed of 3 Mbps for remote work.
- Ability to complete required in-person training and maintain residency within the designated commuting radius throughout employment.
Benefits
- Base pay of $20 per hour plus uncapped commission opportunities.
- Average first-year earnings of $60,000–$75,000, with potential second-year earnings of $70,000–$100,000 based on performance.
- $500 new hire bonus upon successful completion of the required training period.
- Fully remote work arrangement after completion of in-person training.
- Comprehensive health and wellness benefits starting on the first day of employment.
- Competitive 401(k) retirement plan with company matching contributions.
- Generous paid time off and company holiday schedule.
- No late-night, weekend, or irregular working hours, supporting strong work-life balance.
- Extensive paid training, professional development, and career advancement opportunities.
- Access to industry-recognized education and certification support.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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