Accountabilities:

The Senior Account Manager will manage key client accounts, coordinate complex projects, and act as a trusted partner throughout the creative delivery process. This role requires strong organizational skills, strategic awareness, and the ability to lead cross-functional teams while maintaining excellent client relationships.

• Manage day-to-day client relationships, ensuring clear communication, strong partnerships, and successful delivery of campaigns.
• Develop a deep understanding of client businesses, competitive environments, customer needs, and strategic opportunities.
• Lead project workflows for integrated campaigns across multiple channels, including broadcast, digital, print, and outdoor.
• Build and manage detailed project timelines, documentation, workflows, budgets, estimates, and reporting processes.
• Oversee campaign execution from initial concept through final production while ensuring deadlines and quality standards are achieved.
• Act as a project leader for key accounts, collaborating with creative, strategy, production, and external partners.
• Provide guidance and advice to clients, confidently managing expectations and identifying opportunities for improvement.
• Ensure all delivered work meets quality standards and aligns with client objectives.
• Manage project finances, including budgeting, cost tracking, estimates, and delivery within agreed financial parameters.
• Support senior account leadership in identifying new client opportunities and contributing to broader business growth.
• Proactively resolve client challenges while knowing when to escalate issues and seek additional support.

Requirements:

The ideal candidate will have experience managing client accounts within a creative agency environment, with strong project management capabilities and a passion for delivering outstanding work. They should combine commercial awareness, attention to detail, and strategic thinking with excellent communication skills.

• Experience in a similar Senior Account Manager role within a reputable creative or advertising agency.
• Previous experience working with large retail brands is highly desirable.
• Strong understanding of integrated campaign development and agency workflows.
• Demonstrated experience managing complex projects across multiple channels and stakeholders.
• Strong production knowledge across broadcast, digital, print, and outdoor media.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional attention to detail and commitment to maintaining high-quality standards.
• Strong client relationship management and communication skills.
• Ability to contribute strategic insights and support business growth opportunities.
• Entrepreneurial mindset with the motivation to bring new ideas and improvements beyond daily responsibilities.
• Passion for creative excellence and a desire to deliver innovative, memorable work.
• ADMA qualifications are highly desirable.

Benefits:

• Flexible working arrangements with a mix of office and home-based work.
• Beautiful office environment with breakfast supplies, snacks, drinks, and fresh fruit.
• Opportunity to bring your dog to work.
• Paid parental leave and kids club benefits.
• Employee reward and recognition programs.
• Agency off-site experiences and team events.
• Access to comprehensive wellbeing support, including medical, psychological, health coaching, and nutrition services.
• Social events, diversity initiatives, and team sports activities.
• Birthday leave.
• Opportunity to collaborate with talented creative and strategic professionals in a supportive environment.