Jobgether·7 days ago
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Consultants Lvl 3 - ServiceNow Senior Process Consultant in Canada.
This role sits within a major Service Management transformation program focused on modernizing IT service delivery across a complex enterprise environment. The consultant will play a key role in shaping and optimizing service management processes while ensuring alignment with strategic business and technology objectives. Operating in a highly collaborative and multi-stakeholder setting, the position requires strong consulting expertise, particularly within ServiceNow-driven environments. The role combines business analysis, process design, and advisory responsibilities, with a strong emphasis on service quality and governance. You will work closely with technical experts, executives, and operational teams to translate business needs into scalable solutions. This is a high-impact opportunity for a professional who thrives in transformation programs and enjoys solving complex organizational challenges.
The consultant is responsible for leading the identification, definition, and documentation of business needs while translating them into effective technical and process solutions. This includes:
This role requires a seasoned consultant with strong experience in business analysis, service management transformation, and enterprise IT environments. Candidates should bring both technical understanding and strong stakeholder engagement capabilities: