Accountabilities

The consultant is responsible for leading the identification, definition, and documentation of business needs while translating them into effective technical and process solutions. This includes:

• Analyzing, modeling, and documenting business requirements and technical solution options aligned with organizational goals
• Developing business cases, feasibility studies, risk assessments, and cost-benefit analyses to support decision-making and funding approvals
• Preparing executive-level presentations, reports, and submissions to secure governance and investment approvals
• Designing and implementing automated business processes, service management frameworks, and service agreements
• Collaborating with diverse stakeholders to develop training materials, operational processes, and support models
• Monitoring solution quality, ensuring compliance with standards, and overseeing project progress, resources, and cost control
• Conducting technical reviews, audits, and validation activities prior to implementation

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Requirements

This role requires a seasoned consultant with strong experience in business analysis, service management transformation, and enterprise IT environments. Candidates should bring both technical understanding and strong stakeholder engagement capabilities:

• Proven experience in business consulting, ideally at a senior or level 3 complexity within large transformation programs
• Strong expertise in IT service management and platform-based solutions such as ServiceNow
• Ability to develop business cases, financial analyses, and executive-level documentation
• Experience working with cross-functional teams including executives, technical experts, and end users
• Strong understanding of process design, service delivery frameworks, and operational governance
• Excellent communication, facilitation, and stakeholder management skills
• Ability to manage priorities, control project delivery quality, and ensure compliance with standards

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Benefits

• Fully remote working arrangement within Canada
• Occasional travel support requirement to Victoria (once every three months)
• Opportunity to contribute to a high-impact, multi-year enterprise transformation program
• Exposure to complex, large-scale IT service management modernization initiatives
• Collaboration with senior stakeholders and cross-disciplinary teams
• Flexible consulting assignment structure with defined deliverables and project milestones