This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Intelligence Architect based in India.
This role offers the opportunity to shape data-driven decision-making by building advanced business intelligence solutions, automation frameworks, and AI-powered operational improvements. You will work closely with cross-functional teams to develop scalable reporting systems, optimize business processes, and deliver actionable insights that enhance customer support operations. Combining analytics, automation, and process improvement, you will play a key role in increasing operational efficiency and enabling smarter business decisions. This position is ideal for someone who enjoys solving complex business challenges through technology while working in a collaborative, remote-first environment focused on innovation and continuous improvement.
Accountabilities:
- Design, develop, and maintain Power BI dashboards, MIS frameworks, and operational KPI reporting to provide accurate, actionable business insights.
- Build and manage automated reporting pipelines, ensuring data quality, consistency, and timely reporting across multiple business systems.
- Analyze operational data, validate reporting accuracy, and generate insights that support customer support and service operations.
- Identify opportunities to automate manual processes using AI, Python, or low-code technologies to improve productivity and operational efficiency.
- Support AI-driven initiatives, including workflow automation, intelligent routing, and process optimization across customer experience operations.
- Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and deliver scalable analytics and automation capabilities.
- Document workflows, standard operating procedures, and process improvements while maintaining structured knowledge repositories.
- Present analytical findings, automation outcomes, and performance metrics to leadership, supporting informed business decisions and continuous improvement initiatives.
Requirements
- 3–6 years of experience in Business Intelligence, Business Analytics, Automation, Operations MIS, or a related analytical role.
- Strong expertise in Power BI, advanced Microsoft Excel, data modeling, and business reporting.
- Experience working with Salesforce reporting and operational data management.
- Hands-on experience with workflow automation using Python, low-code platforms, or similar automation technologies is highly preferred.
- Familiarity with Microsoft Fabric, cloud-based data platforms, Databricks, SQL, RPA tools, Jira, Wrike, or comparable workflow management solutions is an advantage.
- Exposure to AI-powered automation, prompt engineering, or large language model (LLM) tools is highly desirable.
- Strong analytical thinking, attention to detail, and commitment to data governance and reporting accuracy.
- Excellent communication and stakeholder management skills, with the ability to translate business requirements into scalable technical solutions.
- Proven ability to manage multiple priorities independently while delivering high-quality outcomes in a fast-paced environment.
Benefits
- Competitive compensation package.
- Remote-first work environment with the flexibility to collaborate across global teams.
- Opportunity to work on cutting-edge AI, automation, and business intelligence initiatives.
- Exposure to modern cloud technologies, advanced analytics, and enterprise-scale data solutions.
- Inclusive and collaborative workplace that values innovation, continuous learning, and professional growth.
- Access to employee communities, wellness initiatives, and engagement programs that support work-life balance.
- Career development opportunities within an international and rapidly evolving technology environment.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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