Accountabilities:

In this role, you will ensure the smooth progression of cases and high-quality coordination across services:

• Manage end-to-end case creation, updates, and tracking within internal systems, ensuring accuracy and completeness of records
• Coordinate scheduling between members, providers, and clinical teams while managing calendars and timelines effectively
• Support medical records collection, transfer, storage, and documentation across digital and physical systems
• Maintain accurate case logs, communication records, and workflow updates using case management platforms (e.g., Salesforce/Boost or equivalent)
• Assist case managers and providers with administrative and operational tasks to support timely case resolution
• Facilitate internal and external communication to ensure continuity of care and strong stakeholder experience
• Escalate complex issues or case concerns to the appropriate clinical lead when required
• Support additional operational tasks such as eligibility checks, queue management, and coordination with external partners

Requirements:

To succeed in this position, you bring strong organizational ability, attention to detail, and experience in fast-paced environments:

• 3–5 years of experience in a professional office, healthcare, hospital, or medical administration environment preferred
• Post-secondary education strongly preferred
• Familiarity with medical terminology and healthcare administrative processes considered an asset
• Strong communication skills (written, verbal, and telephone) with the ability to convey information clearly and professionally
• Proven ability to multitask, prioritize, and meet deadlines in a high-volume environment
• Strong problem-solving skills with a focus on accuracy, efficiency, and resolution
• Comfortable working independently as well as collaboratively within cross-functional teams
• Proficiency with digital tools such as Microsoft Word, Excel, Outlook, Teams, and document management systems
• Bilingualism (English & French Canadian) is considered an asset
• Adaptability, professionalism, and a service-oriented mindset

Benefits:

• Annual salary range: $50,000 – $55,000
• Opportunity to work in a mission-driven healthcare environment focused on improving patient access and experience
• Exposure to advanced digital health systems and modern case management tools
• Career development opportunities in healthcare coordination and operations
• Supportive, collaborative, and inclusive work culture
• Paid time off and standard benefits package (health, dental, and related coverage depending on eligibility)
• Opportunities for learning, training, and professional growth