This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Chat Operator based in Bulgaria.
This role sits at the intersection of digital communication and AI-assisted interaction monitoring, ensuring high-quality conversational experiences across large-scale online platforms. You will work in a fast-paced, global, fully remote environment where attention to detail directly impacts user satisfaction. The position involves observing chat dynamics, supporting conversation quality, and helping refine AI-generated responses. You will also play a key role in identifying inconsistencies and improving automated systems. This is a highly structured role suited for focused, analytical individuals. It offers exposure to AI tools and behavioral analysis in digital communication.
Accountabilities:
- Monitor chat conversations consistently for extended daily shifts (8+ hours), ensuring smooth and appropriate interaction flow
- Occasionally intervene in conversations to enhance clarity, tone, or response quality on behalf of companions
- Track, evaluate, and analyze communication patterns between users and conversational agents or companions
- Assess the performance and accuracy of AI-assisted replies, identifying strengths and weaknesses
- Report technical or content-related issues in automated responses for continuous improvement
- Coordinate requests for supporting content (such as images or videos) aligned with user interaction needs
Requirements:
- Strong attention to detail and ability to maintain focus over long, repetitive tasks
- Structured, methodical, and disciplined approach to daily work
- Good understanding of user behavior and basic customer psychology, with strong empathy skills
- Interest in AI tools and willingness to learn and adapt to new systems
- Fast learner with a proactive, growth-oriented mindset
- Strong written Russian language skills and good command of English
Benefits:
- Fully remote full-time opportunity
- Competitive base pay communicated during the recruitment process before employment begins
- Performance-based bonuses, including referral rewards of up to $5,000 for successful hires
- Exposure to AI-driven communication systems and digital interaction tools
- Opportunity to work in a structured, international environment
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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