Claims Manager, Casualty & Litigation

Accountabilities:

• Claims Leadership: Provide technical guidance, coaching, mentorship, and management support to Claims Adjusters, helping the team deliver accurate, timely, and customer-focused outcomes.
• Casualty & Litigation Claims: Oversee the investigation, analysis, adjudication, and settlement of Casualty and Litigation claims, applying sound technical judgment to complex files.
• Technical Guidance: Act as a key point of support for the adjudication team, providing direction on challenging claims matters and ensuring appropriate handling strategies are followed.
• Performance Management: Monitor key performance indicators and operational results to ensure claims are being adjudicated efficiently, accurately, and within expected service standards.
• Team Engagement: Build and maintain a highly engaged team environment through effective communication, coaching, training, mentorship, and ongoing development.
• Stakeholder Communication: Communicate clearly and professionally with claimants, brokers, legal counsel, and internal stakeholders throughout the claims lifecycle.
• Process Improvement: Collaborate with leadership to develop and implement strategic initiatives, innovative adjudication methods, and process improvements that enhance claims effectiveness.
• Quality and Customer Experience: Maintain a strong focus on technical accuracy, consistency, service quality, and the overall customer experience when making or supporting claims decisions.
• Operational Support: Contribute to a collaborative leadership environment and help establish practices that keep the claims function responsive to evolving industry needs.

Requirements

• Industry Experience: Minimum 10 years of experience in the property and casualty insurance industry, with a strong background in claims adjusting.
• Leadership Experience: 3–5 years of experience in claims leadership, team mentorship, coaching, or a comparable people-development role.
• Casualty & Litigation Expertise: Strong experience in Casualty and Litigation claims adjusting, with in-depth knowledge of Commercial General Liability (CGL) and Automobile Bodily Injury (Auto BI).
• Education: Post-secondary education is required, ideally through an insurance-focused or related program.
• Professional Designation: Completed or actively pursuing the Chartered Insurance Professional (CIP) designation.
• Technical Skills: Strong proficiency with Microsoft Office Suite and the ability to use technology effectively in claims management and reporting activities.
• Analytical Thinking: Patient, analytical, and highly capable of assessing complex information, identifying issues, and developing practical solutions.
• Communication: Excellent verbal and written communication skills, with the ability to interact confidently and professionally with claimants, brokers, legal counsel, and colleagues.
• People Leadership: Demonstrated ability to coach, train, mentor, and engage claims professionals while creating a supportive and accountable team culture.
• Decision-Making: Strong judgment and problem-solving skills, with the ability to make sound decisions in complex claims situations and provide clear technical direction.

Benefits

• Competitive Compensation: Base salary range of CAD $100,000–$135,000 annually, with the final offer determined by experience, skills, and alignment with the position.
• Hybrid Work: Flexible hybrid working model allowing employees to work from home up to two days per week, with additional flexibility when needed.
• Financial Benefits: Employee share purchase plan, pension plans, RRSP support, staff insurance discounts, and other programs designed to support financial well-being.
• Health and Wellness: Flexible health benefits, wellness programs, early leave days, and rewards and recognition initiatives.
• Professional Development: Education assistance for CIP, FCIP, CRM, and other relevant courses, along with leadership training, mentoring, and internal mobility opportunities.
• Community Engagement: Donation matching and team volunteer opportunities that support employees in contributing to causes and communities they care about.
• Career Growth: Opportunities to develop leadership capabilities, deepen technical expertise, and pursue internal career mobility.
• Locations: Hybrid opportunities available in Vancouver, BC, or Calgary, AB.
• Full-Time Employment: Full-time professional opportunity within a collaborative claims leadership environment.