This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Experience Specialist - Ent based in the United States.
This role supports client success by managing critical operational processes, order activities, and customer communications in a fast-paced technology environment.
The Client Experience Specialist serves as a key connection point between customers, sales teams, and internal operations to ensure smooth service delivery.
You will manage complex client requests, provide accurate updates, and help maintain strong customer relationships through reliable support.
The position combines administrative expertise, data management, problem-solving, and customer-focused communication.
You will contribute to operational excellence by improving order visibility, supporting reporting needs, and ensuring service commitments are met.
This is an opportunity to join a collaborative team where attention to detail and a passion for helping customers make a measurable impact.
Accountabilities:
The Client Experience Specialist is responsible for supporting client operations, managing order-related activities, and ensuring timely, accurate communication with customers and internal stakeholders.
- Process complex client orders, quotes, and administrative tasks while following established procedures and service standards.
- Respond promptly to customer requests related to order tracking, pricing, delivery timelines, and account information.
- Monitor open order reports, research order status, and provide accurate updates and custom reporting to clients.
- Coordinate with sales teams and internal departments to address customer needs and resolve complex requests.
- Prepare quotes for recurring customer products within required timelines and support accounts with established pricing structures.
- Maintain accurate order information within internal systems to ensure visibility and collaboration across teams.
- Communicate proactively with clients regarding order confirmations, estimated delivery dates, backorders, and product updates.
- Support return merchandise processes, including customer guidance, documentation, and escalation when needed.
- Provide reports, tracking details, serial numbers, packing documentation, and other requested information.
- Follow applicable operational controls and compliance requirements while completing assigned responsibilities.
- Participate in additional projects and process improvement initiatives as needed.
Requirements:
The ideal candidate has experience in client operations, sales support, or technology-related customer service, with strong organizational skills and the ability to manage multiple priorities in a high-volume environment.
- High school diploma or equivalent required.
- 4+ years of relevant professional experience in client support, sales operations, customer service, or related fields.
- Experience working within the VAR IT industry, sales support, or client operations is required.
- Intermediate Microsoft Office skills, including Excel for spreadsheet creation and analysis.
- Advanced Microsoft Outlook skills, including managing shared mailboxes and handling multiple customer communications.
- Experience entering and maintaining data within CRM or ERP systems.
- Understanding of customer purchasing processes and business sales cycles.
- Ability to provide accurate service-level commitments, delivery information, and customer updates.
- Strong organizational skills with the ability to prioritize tasks, document activities, anticipate issues, and meet deadlines.
- Excellent written and verbal communication skills with the ability to interact professionally with clients and internal teams.
- Strong attention to detail, active listening skills, and the ability to quickly learn new processes and systems.
- Ability to work independently while collaborating effectively in a fast-paced environment.
Benefits:
- Remote work opportunity within the United States.
- Competitive hourly compensation ranging from $22.60 to $28.36 USD.
- Comprehensive medical insurance options.
- Competitive 401(k) plans.
- Paid time off, including vacation, sick leave, wellness days, and volunteer time off.
- Mental health support, including therapy visits, coaching resources, and meditation tools.
- Total rewards package supporting employees’ financial, physical, and emotional well-being.
- Supportive and collaborative work environment.
- Opportunities to contribute to innovative technology solutions and professional growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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