Client Manager, Customized Client Care

Accountabilities:

• Deliver equitable, coordinated, and client-centered care that considers the interconnected effects of financial hardship, physical health, and mental health on overall wellbeing.
• Use trauma-informed and strength-based approaches to provide informal counseling, guidance, and client support within the scope of the role.
• Apply clinical judgment to assess and recommend grant assistance for health, mental health, addiction recovery, and basic living needs while balancing grant administration with holistic support.
• Connect individuals with appropriate internal pathways, community resources, and referrals to ensure access to a coordinated continuum of care.
• Use client insights and data to continuously strengthen program and service delivery.
• Maintain familiarity with annual Wellness in Music survey data and use emerging insights to better understand the needs of the music community.
• Translate survey findings and client referrals into informed care coordination while identifying opportunities to strengthen programs and broader support strategies.
• Apply consistent assessment tools and program guidelines while maintaining accurate, timely, and confidential case records in accordance with organizational policies.
• Collaborate with Operations and Finance teams on documentation standards, fraud mitigation, and consistent approaches to client assessment.
• Participate in ongoing professional development covering data, trauma-informed care, motivational interviewing, client engagement, industry trends, and Health & Human Services compliance.
• Identify and communicate client-focused trends while maintaining a strong understanding of program stewardship and responsible resource management.
• Collaborate across departments to support effective program delivery and client outcomes.
• Represent the organization at onsite events and industry engagement opportunities while promoting available programs and services to relevant communities and affiliates.

Requirements

• Master’s degree in mental health, behavioral health, social services, or a related field.
• 3+ years of professional experience in mental health, behavioral health, social services, or a related environment.
• Ability to assess and respond to a broad range of needs involving mental health, addiction recovery, health-related issues, financial hardship, and basic living needs.
• Strong commitment to confidentiality, privacy, and responsible handling of sensitive client information.
• Cultural competence and high emotional intelligence, with the ability to engage respectfully and effectively with diverse communities.
• Strong proficiency in Microsoft Office, Mailchimp, Eventbrite, and/or comparable software and creative tools.
• Knowledge of database systems and the ability to optimize data for reporting and departmental analytics.
• Demonstrated leadership capabilities with excellent interpersonal, written, and verbal communication skills.
• Strong strategic thinking, analytical abilities, and sound professional judgment.
• Ability to build trusting relationships and communicate with empathy and professionalism.
• Ability to thrive in a collaborative, entrepreneurial, and mission-driven environment.
• Adaptability, initiative, and enthusiasm for working in a dynamic organization with a strong public-facing mission.

Benefits

• Starting salary of $83,800–$93,000 per year, benchmarked against industry standards.
• Actual compensation may vary based on experience, qualifications, geographic labor market, and role requirements.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) match.
• Generous paid time off.
• Additional comprehensive employee benefits and programs.
• Opportunity to contribute to meaningful programs supporting the health and wellbeing of people within the music community.
• Mission-driven and collaborative work environment centered on creativity, innovation, inclusion, and community impact.
• Opportunities for professional development related to trauma-informed care, motivational interviewing, client engagement, data, industry trends, and compliance.
• Opportunity to participate in onsite events and industry engagement initiatives.
• Reasonable accommodations are available to enable qualified individuals with disabilities to perform essential job functions.