Accountabilities:

• Serve as the primary point of contact for assigned clients, managing service requests, inquiries, and issue resolution while ensuring a positive and responsive client experience.
• Oversee day-to-day service delivery activities, ensuring projects, reports, tools, and deliverables are completed accurately, on time, and in alignment with client expectations.
• Build strong consultative relationships by understanding client goals, business priorities, and success metrics, translating needs into actionable solutions and recommendations.
• Perform regular quality assurance reviews to maintain data integrity, consistency, and accuracy across syndicated and customized deliverables.
• Coordinate with analytics, technology, delivery, and support teams to resolve issues, streamline processes, and deliver effective solutions to client challenges.
• Provide subject matter expertise on tools, reporting platforms, and operational processes, supporting client enablement and ongoing engagement.
• Develop, document, and maintain standard operating procedures to improve consistency, efficiency, and service quality.
• Monitor and communicate service performance metrics, identifying opportunities for continuous improvement and enhanced client outcomes.
• Contribute to process optimization initiatives by recommending enhancements to workflows, training programs, and client service practices.

Requirements:

• Minimum of 5 years of experience in client services, analytics, data support, account management, or a related field.
• Strong analytical and problem-solving skills, with the ability to transform complex data into clear, actionable business insights.
• Proficiency with Microsoft Office applications and the ability to quickly learn new technologies, platforms, and AI-powered tools.
• Exceptional attention to detail and commitment to maintaining high standards of data accuracy and quality.
• Excellent verbal and written communication skills, with the ability to engage clients professionally and build trusted relationships.
• Strong organizational and time management abilities, capable of balancing multiple priorities in a fast-paced environment.
• Experience collaborating effectively across cross-functional teams to achieve shared objectives and resolve complex challenges.
• Ability to work independently while maintaining accountability for deliverables and client outcomes.
• Experience with syndicated data, retail analytics, consumer insights, or related analytical platforms is considered an advantage.
• Bachelor’s degree in Business, Analytics, Economics, Data Science, Technology, Marketing, or a related discipline, or equivalent professional experience.
• Flexibility to occasionally support business needs outside standard working hours when required.

Benefits:

• Competitive annual salary ranging from $80,000 to $100,000.
• Fully remote work opportunity within the United States.
• Comprehensive medical, dental, and vision insurance coverage.
• Generous paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement savings plan.
• Flexible and supportive work environment that promotes work-life balance.
• Opportunities for professional development, learning, and career growth.
• Collaborative and inclusive workplace culture.
• Exposure to advanced analytics, technology, and AI-driven business solutions.
• Opportunity to work with diverse clients and contribute to meaningful business outcomes.