Client Success and Growth Manager - Digital Marketing

Accountabilities:

• Manage a portfolio of digital marketing clients, maintaining strong relationships and identifying opportunities to increase account value and retention.
• Act as the primary point of contact for assigned clients, ensuring a consistently high level of service, responsiveness, and satisfaction.
• Build trusted, long-term client partnerships by understanding business objectives, challenges, and evolving marketing needs.
• Identify and pursue upselling and account expansion opportunities based on client goals and performance needs.
• Coordinate with internal SEO, PPC, social media, paid advertising, and other marketing teams to ensure campaigns are executed successfully.
• Monitor campaign performance and translate data and results into clear insights, recommendations, and next steps for clients.
• Lead regular strategy meetings, client check-ins, and business reviews to communicate progress, discuss opportunities, and maintain alignment.
• Address client concerns and resolve issues promptly and professionally while protecting the quality of the overall client relationship.
• Manage multiple accounts and priorities simultaneously while ensuring deadlines, deliverables, and client expectations are consistently met.

Requirements:

• 3+ years of experience as an Account Manager within a digital marketing agency is mandatory.
• Demonstrated experience managing and growing client accounts in an agency environment.
• Strong understanding of digital marketing services, particularly SEO, PPC, social media, and paid advertising.
• Excellent client relationship management and communication skills, with the ability to build trust with diverse stakeholders.
• Proven ability to manage multiple accounts simultaneously while maintaining attention to detail and service quality.
• Strong commercial awareness and the ability to recognize and communicate upselling and growth opportunities.
• Excellent organizational, negotiation, and problem-solving abilities.
• Comfortable presenting campaign performance, insights, and recommendations to clients.
• Ability to collaborate effectively with internal marketing teams and coordinate multiple moving parts.
• Ability to thrive in a fast-paced, results-oriented digital marketing agency environment.

Benefits:

• Salary: $65,000–$75,000 annually.
• Fully remote position based in the United States.
• Opportunity to manage and grow a diverse portfolio of digital marketing clients.
• Exposure to a broad range of digital marketing channels and campaign strategies.
• Opportunity to contribute directly to client retention, satisfaction, and account growth.
• Fast-paced agency environment with opportunities to develop client strategy, commercial, and leadership skills.