This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Success Executive based in United States.
In this role, you will act as a trusted partner to clients across the Americas, ensuring they achieve maximum value from their services while maintaining strong, long-term relationships. You will play a key role in protecting recurring revenue by proactively identifying risks and addressing client concerns before they escalate. The position combines relationship management, problem-solving, and cross-functional collaboration to deliver a seamless client experience. You will work closely with internal teams such as Sales, Operations, and Finance to resolve issues and drive continuous improvement. This is a highly people-oriented role that requires both emotional intelligence and commercial awareness. Your impact will be felt directly through improved client satisfaction, retention, and long-term loyalty.
Accountabilities:
- Build and maintain strong, trust-based relationships with clients across the Americas region.
- Proactively identify at-risk clients and take early action to address concerns and prevent escalation.
- Lead client retention and service recovery efforts, ensuring issues are resolved effectively and professionally.
- Collaborate with internal teams including Sales, Operations, Finance, and Leadership to resolve client challenges and improve outcomes.
- Analyze client feedback, sentiment, and trends to identify opportunities for service and experience improvements.
- Advocate for client needs while balancing organizational goals and operational constraints.
- Support initiatives aimed at improving customer satisfaction, retention, and long-term loyalty.
- Identify opportunities for renewals, expansion, and cross-sell, working closely with Sales teams when appropriate.
- Maintain accurate documentation, reporting, and records of client interactions and key outcomes.
- Contribute ideas and insights to improve processes and strengthen the overall client experience.
Requirements:
- Minimum 3+ years of experience in Client Success, Account Management, Customer Experience, or a similar client-facing role.
- Proven experience managing complex client relationships and handling challenging conversations professionally.
- Strong track record of improving client outcomes and driving retention or satisfaction improvements.
- Excellent communication, negotiation, and stakeholder management skills.
- High emotional intelligence, empathy, and strong problem-solving abilities.
- Commercial awareness with the ability to balance client needs and business priorities.
- Experience working cross-functionally across multiple teams and departments.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience using CRM systems, reporting tools, or customer success platforms.
- English fluency required; Portuguese and/or Spanish strongly preferred.
- Preferred: experience in professional services, SaaS, consulting, certification, or regulated industries.
Benefits:
- Competitive annual salary between $68,400 and $80,000 USD, depending on experience and location factors.
- Annual bonus opportunity based on performance.
- Fully remote work environment with flexibility across eligible regions.
- Comprehensive benefits package including medical, dental, vision, and life insurance.
- Retirement plan with company contribution (401K or equivalent).
- Paid time off including holidays, annual leave, parental leave, and bereavement leave.
- Learning, training, and professional development opportunities.
- Collaborative, international work environment focused on continuous improvement and impact.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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