This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Success Manager based in the United States.
This role is focused on driving meaningful customer outcomes across a diverse portfolio of clients in a fast-paced, fully remote environment. You will be responsible for ensuring customers successfully adopt the platform, realize measurable value, and continue expanding their engagement over time. The position blends account management, strategic advisory, and proactive customer engagement to reduce churn and unlock growth opportunities. You will act as a trusted partner to clients, helping them translate goals into actionable steps and sustained platform usage. Success in this role requires a strong bias toward ownership, structured communication, and outcome-driven thinking. You will collaborate closely with cross-functional teams including product, marketing, and customer experience to continuously improve the customer journey and impact.
Accountabilities:
This role is responsible for managing a portfolio of customer accounts, ensuring strong adoption, long-term retention, and expansion opportunities through proactive engagement and structured success planning.
- Manage a high-volume portfolio of clients, driving onboarding, adoption, retention, and expansion outcomes across each account.
- Lead proactive outreach and structured success conversations to align platform usage with client business goals and milestones.
- Conduct onboarding sessions and ongoing customer success reviews to identify adoption gaps, risks, and growth opportunities.
- Identify at-risk accounts early and execute recovery strategies to improve engagement and prevent churn.
- Design and implement scalable customer engagement programs such as campaigns, automated workflows, and office hours.
- Surface expansion and referral opportunities within existing accounts and support revenue growth objectives.
- Maintain accurate account records and activity tracking within CRM systems, ensuring data integrity and visibility.
- Partner cross-functionally with internal teams to share customer insights and improve product adoption and overall experience.
Requirements
The ideal candidate brings experience in customer-facing roles with a strong ability to manage multiple accounts, drive outcomes, and communicate effectively in a remote-first environment.
- 2–3 years of experience in client success, account management, or a similar customer-facing role.
- Experience managing multiple accounts in a high-volume SaaS or service-oriented environment.
- Proven ability to independently lead client initiatives from onboarding through renewal or expansion.
- Strong communication skills with the ability to lead structured business and value-focused conversations.
- Experience working with CRM platforms such as HubSpot or similar tools.
- Strong organizational skills with the ability to prioritize and manage competing client needs effectively.
- Comfortable working in a fully remote environment with high autonomy and accountability.
- Preferred: experience in SaaS, customer retention programs, or expansion-focused success strategies; Spanish language skills a plus.
Benefits
- Fully remote work environment across the United States
- Competitive base salary of $50,000–$80,000 USD, plus performance-based incentives
- Medical, dental, vision, and life insurance coverage
- 401(k) with employer match and immediate eligibility
- Unlimited PTO plus paid company holidays
- Paid parental leave and Volunteer Time Off
- Professional development and learning opportunities
- Equity in how compensation is structured to ensure fairness across a distributed team.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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